Resources Representative

Make a difference. As an Employee Resources Representative, you will provide effective customer service by using knowledge of company policies and procedures to answer questions related to Human Resources (HR), Payroll, and Benefits and complete basic HR transactions.

• Research and resolve employee and retiree inquiries via calls, emails, and service tickets.
• Maintain HR data, perform maintenance-related data entry, and business processes in Workday and other HR systems.
• Complete pension and beneficiary processes including benefit calculations, notification of benefits, set up of pension payments and document management.
• Audit completed system and other processes for accuracy, data integrity, and compliance.
• Explain company policies, benefits and procedures to employees.
• Assist with benefit plan related issues and requests including but not limited to COBRA, eligibility, claim escalation/resolution, life events, open enrollment and retirement.
• Process invoices and exception reports from vendors, work with HRIS and administration team to resolve issues; maintain working relationships with vendor representatives.
• Train fellow Employee Resources Representatives; assist junior members of team with issue resolution.
• Provide HR reports to internal stakeholders.
• Maintain process documentation; participate in projects and suggest ideas for continuous improvement.

• 3 years’ experience: in a customer facing role
• High school diploma or GED
• 4-5 years’ experience: in a customer facing role and working knowledge of or prior experience with an HRIS system
• Four-year degree
• Knowledge of the Company's policies and procedures
• Knowledge of Workday
• Considerable knowledge of subject matter, principles, and concepts of the field
• Excellent verbal and written communication skills
• Strong customer service skills
• Problem solving skills
• Microsoft Office Suite skills
• Intermediate analytical, research and problem solving skills
• Computer skills
• Ability to multitask
• Ability to calmly manage difficult callers and customer service situations
• Ability to prioritize customer service issues and escalates as needed
• Ability to work in a team setting and open office environment

Monday - Friday, 8:00am - 5:00pm.

The expected starting rate of pay for this position is $21.00 per hour, depending on experience.

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent…