Customer Service Representative - Fire Suppression

Customer Service Representative - Fire Suppression

Join Us as a Customer Service Representative – Fire Suppression at Potter Global Technologies

At Potter Global Technologies, we've been protecting lives around the world for over 125 years—and we're just getting started. We're a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you'll feel at home here.

As a Customer Service Representative – Fire Suppression, you will support Potter Global Technologies' Fire Suppression business unit by processing customer orders, responding to inquiries, and resolving issues in a timely and professional manner. The role works closely with sales, operations, and other internal teams to ensure orders are handled accurately, customer needs are met, and a positive customer experience is maintained.

Ready to bring your customer service skills to the next level? Join us and apply today!

• Enter, verify, and manage customer orders, ensuring accuracy, appropriate pricing, and timely processing.
• Deliver prompt, professional customer support through phone, email, and follow-up communications.
• Respond to customer inquiries, provide product recommendations, and identify opportunities to support additional customer needs.
• Maintain accurate order documentation, customer records, and correspondence with strong attention to detail.
• Partner with Regional Sales Managers and sales teams to provide product information and support timely customer responses.
• Process customer returns efficiently and professionally resolve escalated issues to ensure customer satisfaction.
• Coordinate customer communications, including order updates, follow-ups, and proactive outreach.
• Collaborate with cross-functional teams, including sales, finance, and operations, to ensure seamless service and order fulfillment.
• Support marketing initiatives, including the maintenance and distribution of regional mailing lists, as needed.
• Ensure all communications align with company standards, policies, and compliance requirements.
• Build and maintain positive customer relationships through responsive, accurate, and professional service.
• Perform other duties and responsibilities as assigned.

Experience That Drives Success

• High school diploma required; associate's or bachelor's degree preferred.
• 1+ year of experience in customer service, order management, inside sales support, or a related field preferred.

Key Strengths & Skills

• Strong customer service, problem-solving, and conflict resolution skills, with the ability to address customer needs professionally and effectively.
• Excellent verbal and written communication skills, with a commitment to providing clear and responsive customer support.
• Strong organizational skills and attention to detail, ensuring accuracy in order processing and customer interactions.
• Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Sound judgment and decision-making skills, with the ability to identify solutions and escalate issues when appropriate.
• Proficiency with standard business systems and software, including CRM, ERP, and Microsoft Office applications.

• We build strong relationships—with teammates, partners, and…