Young Graduate Customer Relations Officer Published: Aftersales Customer Satisfaction & Loyalty

Our aftersales teams make a difference every day – through their passion, their business acumen, their communication skills and their instinct for how to make our customers happy. And all of this in an environment that sets no limits to personal development and rewards dedication with appreciation and generous benefits.

Are you customer-oriented, analytically strong, and an excellent communicator? Would you like to play a key role in delivering an exceptional customer experience for a premium automotive brand? Then this could be the perfect opportunity to start your career with BMW Group Belux.

As a
Junior Customer Relations Officer
, you will act as a key contact point for customer cases across both our Sales and Aftersales operations. You will analyse complex situations, identify sustainable solutions, and bring together customers, retailers, and internal stakeholders to ensure the best possible customer experience.

• Manage customer cases and complaints across both Sales and Aftersales, ensuring professional and customer-focused follow-up.
• Analyse complex situations, identify root causes, and collaborate with all relevant stakeholders to implement sustainable solutions in line with BMW Group’s premium standards.
• Work closely with internal departments, BMW retailers, and business partners to ensure a consistent and high-quality customer experience.
• Contribute to customer satisfaction and loyalty initiatives and support continuous improvement projects aimed at enhancing our services.
• Gradually take on more responsibility, with the opportunity to become the key contact person for your own region and provide clear reporting and communication to management.
• Promote a customer-focused and commercially minded approach in every interaction, balancing customer expectations with business objectives.

• Bachelor's or Master's degree in Business, Communications, Economics, Finance, or a related field.
• Recent graduate or up to one year of professional experience.
• Strong customer focus combined with empathy and resilience.
• Excellent analytical and communication skills.
• Fluent in Dutch and French, with a good command of English.
• Strong writing skills and affinity with digital tools.
• A collaborative team player with an interest in the automotive industry.

At BMW Group Belux you will not only work for a strong brand, but also in an environment that breathes premium - from our products to our people.

• An international working environment with a clear vision of innovation and sustainability;
• A warm corporate culture where initiative and personal growth are encouraged;
• Extensive training and development opportunities;
• An attractive salary package with mobility solutions and a flexible cafeteria plan.

Looking for purpose at work? One of BMW Group Belux’s entities (Alphabet Belgium) is recognized with Eco Vadis Platinum for its sustainability!

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. Learn more here:
Experience our culture | BMW Group Careers .

Legal Entity:

BMW Belgium S.A./N.V.

Location:

Bornem

Job Field:

Job :

197775

Publication Date:

09.10.2026