Customer Experience & Growth Manager
Listed on 2026-11-01
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Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management, Spanish Customer Service
Benefits:
- Every other Friday OFF!
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Overview
We are a successful State Farm Agency seeking a qualified professional to join their winning team for the role of Customer Service Manager. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
- Oversee the customer service culture and function of the office
- Manage customer service inquiries and ensure high satisfaction experiences with our agency
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Provide top-notch customer service on the phone and in person
Requirements
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- Self-motivated
- Detail oriented
- Ability to make presentations to potential customers
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
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