Customer Service Representative; CSR

Are you passionate about delivering outstanding support and problem-solving for customers? The Customer Service Representative (CSR) role at Master Tech Plumbing, Heating & Cooling offers an exciting opportunity for individuals who thrive in dynamic environments and are dedicated to providing excellent service. As a CSR, you become the essential point of contact for customers, answering questions, resolving issues, scheduling appointments, and ensuring a positive experience at every touchpoint.

This full-time position is ideal for professionals who communicate effectively, appreciate collaborative teamwork, and are eager to help customers make informed decisions.

In the Customer Service Representative (CSR) position, you will engage directly with customers across various communication channels, managing inquiries and requests with professionalism and empathy. You will be responsible for accurate data entry, maintaining customer records, and providing prompt follow-up to guarantee client satisfaction. Strong communication skills and a genuine desire to help others are crucial in this role, as you will also support sales initiatives and handle concerns with patience and sound judgment.

The environment at Master Tech Plumbing, Heating & Cooling is supportive and team-driven, making it an excellent place for career growth and learning in the HVAC and plumbing services sector.

The Customer Service Representative (CSR) position requires adaptability, as you may participate in an on‑call rotation for after‑hours, weekend, or holiday support, ensuring customers always have access to assistance. Master Tech Plumbing, Heating & Cooling has built a reputation for quality service and employee investment, providing a platform for long‑term professional advancement. The company values trust, respect, teamwork, and a positive work environment, fostering opportunities for continuous improvement and personal development.

Located in Columbia, Missouri, Master Tech Plumbing, Heating & Cooling offers employees the chance to work in a vibrant region with a strong sense of community. The Customer Service Representative (CSR) role provides a supportive atmosphere, competitive compensation, and a comprehensive benefits package, making it a rewarding career choice for dedicated customer service professionals.

• Full-time customer service role focused on supporting plumbing, heating, and cooling clients
• Essential frontline position responsible for managing customer inquiries, scheduling, and issue resolution
• Opportunity to work in a collaborative, team‑oriented environment with ongoing learning and growth
• Work based in Columbia, Missouri, serving a well‑established community

• Assist customers with inquiries, troubleshooting, and appointment scheduling via phone, email, and online channels
• Deliver professional, courteous service and accurate information to clients at all times
• Maintain and update customer records with precision and confidentiality
• Conduct outbound calls to follow up on service quality and customer satisfaction
• Support sales initiatives by helping customers make informed decisions about products and services
• Address concerns and complaints with empathy, patience, and effective problem‑solving
• Stay composed and solution‑oriented in high‑pressure or fast‑paced scenarios
• Collaborate with team members to achieve company service goals and uphold a positive work culture
• Remain receptive to coaching, performance feedback, and new learning opportunities
• Participate in an on‑call rotation for after‑hours, weekend, and holiday support as needed

• $18–$20 per hour, commensurate with experience
• Bonus and incentive opportunities available
• Co…