Client Care Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Care Full-Time Employees Parkville, MO, US

2 days ago Requisition

The Client Care Specialist serves eShipping clients by handling their day-to-day Less than Truckload (LTL) questions and any freight needs that may arise. The Client Care specialist will become a subject matter expert on LTL services, and will be trained on shipment processing, quoting, tracking, mode optimization, and all customer service-oriented activities. Client Care reps will assist both small and large sized customers, and in some cases act as account manager within an account.

Employees on the Client Care team will have both individual and team goals.

eShipping prides itself on being a high service company, therefore incoming calls, emails, and all customer interaction must be handled with exceptional customer service. The department is titled Client Care because we truly care about our customers, and we want this to be on display in everything we do for them.

eShipping has experienced consistent growth throughout its 20-year history and we’re looking for candidates who can further support our growth, while also embodying the core values of our company. We value the chance to promote from within, and employees who seek new challenges have opportunity to learn new concepts and advance within their team, as well as the company.

Duties include but are not limited to the following:

• Execute shipment processing, quoting, tracking, mode optimization, and all customer service-oriented activities
• Communicate to customers in a professional and timely manner
• Execute with urgency, while maintaining a high level of detail to ensure mistakes are not made
• Learn to navigate the internal eShipping platform used by employees
• Train customers on the external online eShipping platform that is used for shipment processing, quoting, tracking, and data gathering.
• Act with empathy towards unfortunate customer situations and work to provide solutions that improve the situation
• Display positive energy to both customers and teammates
• Work towards achieving both team and individual goals
• Have a willingness to learn new concepts
• Assist in the training of new employees
• Implement and manage smaller tiered accounts
• Other administrative duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work both independently and within a team.
• Ability to effectively interact with other employees of the organization
• Excellent customer service, time management, and prioritization skills
• Excellent oral and written communication skills in person and via phone
• Ability to understand, interpret, and explain complex issues and respond appropriately
• Ability to multitask by researching information on a computer while speaking on the phone
• Ability to effectively utilize computer programs including Word and Excel and agency management system

• College degree preferred but not required
• 1 year of previous customer service experience preferred

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to…