Customer Service Representative

您是否渴望助力激动人心的先进电子领域的下一次飞跃？您是否希望跟我们一起解决难题， 共同推动电子技术和互联科技的快速发展？那么，带着您的解决问题的能力、热情和创造力，与我们一起推动电子领域的下一次飞跃。

在启诺迪，我们不仅是先进电子和高科技领域材料及解决方案的全球领导者，更是一个紧密团结、充满激情、勇于挑战的团队。我们所有敬业的团队都致力于将尖端技术变为现实。我们重视具有前瞻性思维的挑战者、突破界限的开拓者以及各个部门的多元化视角，因为我们深知，我们在推动世界进步、造福全人类方面扮演着至关重要的角色。了解如何加入我们，开启或加速您的职业生涯。

Laird Technologies, part of Qnity’s Interconnect Solutions business, provides advanced electronic materials and solutions that help manage heat and electromagnetic interference (EMI) in high-performance electronics. Laird technologies support thermal management and signal integrity across applications including AI and data center infrastructure, automotive electronics, consumer devices, and other advanced electronic systems.

The Customer Service Representative serves as the primary point of contact for Laird Technologies Inc. (US) customers, providing exceptional support and resolving inquiries to ensure high levels of customer satisfaction and retention. This role requires effective communication, an understanding of customer needs, and the ability to navigate company resources to provide accurate and timely solutions.

• Answer incoming calls, emails, and other customer communications regarding products, services, orders, and general inquiries.
• Identify and assess customer needs to achieve satisfaction and provide accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within established time frames, and follow up to ensure resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Maintain customer records by updating account information.
• Collaborate with other departments, including sales, technical support, and logistics, to resolve complex customer issues.
• Maintain records of customer interactions, process customer accounts, and file documentation.
• Go the extra mile to engage customers and build sustainable, trusted relationships.

• High school diploma or equivalent.
• Proven customer support experience or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Strong customer orientation with the ability to adapt and respond effectively to different customer needs and communication styles.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently and collaboratively as part of a team in a fast-paced environment.

• Associate's or bachelor's degree.

At Qnity, success is measured not only by what we achieve, but also by how we achieve it.

• Customer: Partner with stakeholders to understand needs, solve business challenges, and deliver meaningful outcomes.
• Innovation: Continuously improve processes, technologies, and ways of working.
• Speed: Act with urgency, focus, and precision to move work forward and deliver results.
• People: Build trusted relationships, collaborate across teams, and inspire positive change.

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Qnity是一家推崇机会均等的公司。我们对符合条件的求职者一视同仁，不会因其种族、肤色、宗教、信条、性别、性取向、性别认同、婚姻状况、国籍、年龄、退伍军人身份、残疾或或属于任何其他受保护阶层而区别对待。如果您需要借助合理的便利条件来搜索或申请职位，请访问我们的无障碍功能页面获取联系信息。http://www.qnityelectronics/accessibility.html

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