Customer Service Representative

先端エレクトロニクスの世界で、次の飛躍 ‘Next Leap’ を実現しませんか？

急速に変化するテクノロジーとコネクティビティの分野で、成功への原動力となる課題解決に挑戦しませんか？あなたの発想力、熱意、そして問題解決力で、エレクトロニクスのさらなる飛躍を形にしましょう。

Qnityは、先端エレクトロニクスやハイテク産業向けの材料・ソリューションを提供するグローバルリーダーです。しかし、私たちの強みは製品だけではありません。新しい可能性に挑戦し続け、常にチャレンジを楽しむ結束力のある仲間が集まっています。すべてのメンバーが、最先端技術の実現に貢献しています。

Qnityは、未来を見据えて挑戦する人、既成概念を打ち破る人、そして多様な視点を歓迎します。なぜなら、私たちは世界の進歩を加速させる重要な役割を担っているからです。Qnityで、あなたのキャリアをスタートさせる、または次のステージへ進めるチャンスを見つけてください。

Laird Technologies, part of Qnity’s Interconnect Solutions business, provides advanced electronic materials and solutions that help manage heat and electromagnetic interference (EMI) in high-performance electronics. Laird technologies support thermal management and signal integrity across applications including AI and data center infrastructure, automotive electronics, consumer devices, and other advanced electronic systems.

The Customer Service Representative serves as the primary point of contact for Laird Technologies Inc. (US) customers, providing exceptional support and resolving inquiries to ensure high levels of customer satisfaction and retention. This role requires effective communication, an understanding of customer needs, and the ability to navigate company resources to provide accurate and timely solutions.

• Answer incoming calls, emails, and other customer communications regarding products, services, orders, and general inquiries.
• Identify and assess customer needs to achieve satisfaction and provide accurate, valid, and complete information using appropriate methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within established time frames, and follow up to ensure resolution.
• Process orders, forms, applications, and requests efficiently and accurately.
• Maintain customer records by updating account information.
• Collaborate with other departments, including sales, technical support, and logistics, to resolve complex customer issues.
• Maintain records of customer interactions, process customer accounts, and file documentation.
• Go the extra mile to engage customers and build sustainable, trusted relationships.

• High school diploma or equivalent.
• Proven customer support experience or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Strong customer orientation with the ability to adapt and respond effectively to different customer needs and communication styles.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently and collaboratively as part of a team in a fast-paced environment.

• Associate's or bachelor's degree.

At Qnity, success is measured not only by what we achieve, but also by how we achieve it.

• Customer: Partner with stakeholders to understand needs, solve business challenges, and deliver meaningful outcomes.
• Innovation: Continuously improve processes, technologies, and ways of working.
• Speed: Act with urgency, focus, and precision to move work forward and…