Advanced Communications Psychiatric Clinic in Sherman Oaks, CA

A psychiatric clinic in Sherman Oaks, CA, with seven staff members, including therapists, a psychiatrist, and support staff. The clinic required a communication system that was both sensitive to patient privacy and efficient for scheduling appointments and managing patient inquiries. Their previous system lacked the necessary features for confidential communication and was not well-suited for managing high call volumes during business hours.

We installed a Hosted VoIP system with secure communication and advanced call handling features:
Secure messaging:
An integrated, secure messaging platform allowed staff to communicate internally about patients while ensuring full privacy.

• Professional call routing: An auto-attendant with a multi-level menu was set up to direct calls to the appropriate therapist or administrative staff.
• Personalized voicemails: Individualized voicemail boxes with transcription capabilities were provided for each staff member, allowing for timely and confidential follow-ups.
• Remote flexibility: Therapists were able to use the mobile softphone application to maintain communication with their clients securely while working remotely.

The psychiatric clinic improved both its operational efficiency and its privacy measures. Staff could manage a higher volume of patient interactions with less stress, and the secure communication features provided peace of mind for both the clinic and its clients.

Omar Abdelfattah, Maria Izanhour

Sherman Oaks And Encino In The San Fernando Valley

Awards & Affiliations

One call, anytime, anywhere!

To Schedule a Free, No Obligation Consultation,
Call Us Now or Fill out the Contact Form

Based in Colorado, we provide nationwide phone solutions for your business.