Associate Director, Client Operations

Company Description

Publicis Groupe, known for its world-renowned creativity, best in class technology, digital and consulting expertise, is the world’s largest communications group in the world. With more than
108,000people in over 100 countries, the Groupe has four Solution hubs:
Creative with Publicis Communications, Media with Publicis Media, Digital business transformation with Publicis Sapient, and Health & Wellbeing with Publicis Health.

Since 2014 and the acquisition of Sapient, Publicis Groupe has undergone a profound transformation by scaling a new model connecting data, creativity and technology. We continued on that journey with the 2019 acquisition of Epsilon and most recently the announcement of our market-leading investment in AI. We are driving towards a future where being smart, at scale, with the best Identity product in the market, will help deliver better outcomes for our clients.

Publicis Media is one of the four solutions hubs of Publicis Groupe present in more than 100 countries with over 23,000 employees worldwide. Alongside our global agency brands (Zenith, Starcom, Spark), the “Power of One” model gathers all the capabilities of the Groupe under one roof, putting clients at the core of the organisation.

Publicis Groupe is seeking an experienced Associate Director, Client Operations to join our bespoke agency team supporting one of the world’s most iconic brands across Snacking, Petcare, and Food & Nutrition. This is a unique opportunity to play a pivotal role in a global marketing transformation program, helping future-proof the client’s business while working within our Power of One model—bringing together media, data & tech, production, social, influencer, and commerce to deliver integrated, end-to-end solutions.

You’ll be part of a global network spanning 70+ markets, collaborating with senior stakeholders and contributing to innovative solutions that shape the future of marketing operations.

• Lead and mentor a team of client operations specialists, fostering collaboration and accountability.
• Drive operational excellence by optimizing processes and implementing best practices for workflow management.
• Oversee financial management, including budgeting, forecasting, and compliance with reporting standards.
• Act as the primary liaison for client operations, ensuring seamless integration across media, data, tech, and creative teams.
• Build strong relationships with client stakeholders and internal teams to deliver cohesive, high-quality outputs.
• Ensure adherence to governance, compliance, and data policies while mitigating operational risks.
• Deliver clear and actionable reporting to senior leadership and clients, highlighting performance insights and improvements.

• Solid experience at Senior Manager level or above in agency or client operations.
• Strong understanding of both traditional and digital media, including brand and performance media.
• Proven ability to manage stakeholders and deliver solutions with a consultative approach.
• Excellent communication and interpersonal skills, with the confidence to challenge constructively.
• Ability to interrogate processes and develop more efficient ways of working.
• Knowledge of Media Ocean applications (Prisma) is highly desirable.
• Familiarity with project management tools and methodologies is a plus.
• High aptitude for technology and willingness to learn new platforms.

Publicis Groupe
has fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and Income Protection Planswe  also offer;

• WORK YOUR WORLD
  opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS
  - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS
  24/7 helpline to support you on a personal and professional level.
  
  Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES
  We provide 26 weeks of full pay for the following family milestones:
  Maternity.…