Technician, Field Service - Regional; Dublin, CA

Technician, Field Service - Regional (Dublin, CA)

Sysmex America, Inc. is seeking a Regional Field Service Technician to support and eventually transition into a Service Engineer role. The position requires extensive travel across the U.S., training, and the ability to work with multidisciplinary teams.

• Complete all training to qualify as a Field Service Technician.
• Travel within service districts to mentor or assist during training.
• Provide field service support once training is complete.
• Travel up to 50% of time within the United States during training.
• Accept an SE or related position after successful completion.
• Install, maintain, and repair Sysmex instruments and systems, including troubleshooting, servicing, performing site surveys, and adhering to TSB/ECR processes.
• Document all service‑related activities accurately (inventories, orders, expense reports).
• Meet service standards, including on‑time, labor hour goals, demand service events, installations and first‑visit repair rates.
• Support technical issues at customer sites and collaborate cross‑functionally to resolve issues.
• Maintain expenses, parts inventory, and company property.
• Communicate effectively, promote teamwork, and maintain professional customer relations.
• Other duties as assigned.

• Up to 50% travel within the United States during training.
• Regular exposure to risk; moderate physical activity required, handling 21–50 lb objects, and continuous walking/inspections.
• Experience with safe handling of medical equipment.

• Associate’s degree and 0–3 years experience in Biomedical Engineering, Electronics, Clinical Laboratory Science, or similar. Bachelor’s degree preferred.
• Completion of Sysmex‑certified instrument training.
• Valid driver’s license or ability to obtain one within 90 days.
• Willingness to relocate to any service district in the United States.
• General computer knowledge in Windows; basic LIS knowledge desirable.
• Strong verbal and written communication in English; second language (Spanish, French, Portuguese) desirable.
• Excellent listening, presentation, facilitation, and teamwork skills.
• Ability to work under pressure and maintain a high energy level.
• Proof of required vaccinations (measles, mumps, rubella, varicella, COVID‑19).

Hourly pay: $20.19 – $31.73 plus overtime. Benefits include medical, vision, and dental insurance, annual incentive bonus, paid time off, parental and bereavement leave, and 401(k).

Sysmex is proud to be an EEO/affirmative action employer. All qualified applicants will receive consideration and will not be discriminated against per protected status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.