Field Service Engineer III

Location: California

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* Location:

** Individuals must reside within 30 minutes of a reasonably sized airport in the assigned territory of Kentucky or Tennessee to successfully support the region.  
* Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems.
* Maintain and submit technical records and documentation as per regulatory requirements.
* Provide information from experiences in the field to colleagues in the office as well as updates to the database.
* Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
* Provide input to Engineering and Manufacturing for upgrades to Affera products.
* Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
* Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
* Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
* Participate in special projects as requested by the US Field Service Manager or designee.
* Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
* High School Diploma or equivalent required.
* 4 years of technical, clinical field service, technical internship or clinical customer support experience.
* Bachelor’s degree in an Engineering discipline
* Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation.
* Ability to troubleshoot problems and technically diagnose medical equipment.  Excellent English writing and verbal communication skills
* Excellent time management skills and detail oriented
* Flexibility to travel frequently including possible international locations.
* Ability to work independently, self-motivated and without direct supervision.
* Extensive direct, face to face customer contact and interaction
* Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.
** Medtronic offers a competitive Salary and flexible Benefits Package
** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:
Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees:
Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.

Please note some of the above benefits may not apply to workers in Puerto Rico.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find  a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal…