Field Service Engineer; Automation; St Louis, or Chicago

• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
• Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
• Perform a variety of in-house service activities in the Delaware office as needed.
• Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
• Keep accurate records of time, expenses and work performed.
• Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
• Collaborate with teams to elevate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
• Do you enjoy traveling? You will travel up to approximately 80% (primarily within an assigned territory).

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
• Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.
• 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
• Valid Driver's License and passport or the ability to obtain one.
• Experience of electrical, mechanical & I/O fault-finding at system and component level
• Experience with automation and or robotics is a huge plus
• Understanding of automatic mechanisms and their associated electrical control systems
• Must have experience with and be competent in measuring AC/DC voltages.
• Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
• Ability to communicate effectively and establish sound relationships with team members and customers.
• A good understanding of mechanical/electrical drawings
• Proven problem-solving skills
• Ability to effectively train and manage customers in the use of our products
• Computer literate and familiarity with MS Office
• Good understanding of mechanical and electrical schematics
• Installation of software and firmware updates/testing
• Customer maintenance/best practice training
• Calibration of control systems, e.g. temperature and/or volume
• Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous
• An understanding of both Mammalian and Microbial cell cultures is a plus
• Bioreactors and their use to grow cell culture is a plus
• Experience of configuring PCs and installing software packages (Windows OS)

• Determining the kind of documentation, tools and equipment needed to do a job.
• Experience with automated systems such as robotics is a plus
• Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus
• Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus.
• Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
• Critical Thinking:
  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Identification with our core values:
  Sustainability, Openness, Enjoyment

As a growing global life science company, with our stock listed on the…