Service Coordinator Job Township of Columbia Missouri USA,Engineering

Location: Township of Columbia

As a Service Coordinator for the Fläkt Group SEMCO team, you will coordinate with a diverse group of service technicians through the commissioning, warranty, and service of large-scale commercial and industrial projects. You will support a variety of complex projects requiring strong knowledge of various equipment across commercial and mission critical environments. You must possess strong project management skills to ensure site support is balanced to optimize project schedule.

You will provide advice, guidance, and share technical expertise with end users, commissioning/service teams, and sales representatives.

Position Key Attributes:

Safety: Proves a strong commitment to safety by working to support an interdependent safety culture that spans throughout the organization.
Ambition: Sets high standards and pursues ambitious goals, continually raising the bar for project execution, personal growth, and performance.
Entrepreneurship: Brings an entrepreneurial mindset to the role, proactively identifying opportunities, taking initiative, and finding new ways to move projects forward.
Accountability: Takes ownership of project outcomes and customer needs, holding self and others accountable for delivering reliable, high-quality results.
Teamwork: Collaborates effectively across teams, communicating clearly and treating customers and colleagues with respect to ensure seamless execution.
Continuous Improvement: Embraces a continuous improvement mindset, actively seeking ways to enhance project delivery and operational performance.
Integrity: Acts with integrity and a long-term, service-first mindset—doing the right thing, even when difficult, to build trust and strengthen the organization for the future.

Position Responsibilities:

Optimize schedules and resource allocation by balancing team competencies and experience with project requirements to improve efficiency and execution.
Coordinate commissioning and repair activities related to energy recovery, fan wall, controls, and other HVAC systems.
Review work orders, diagrams, project schedules, and related materials to determine tasks to be performed in commissioning or rework activities.
Demonstrate experience in managing challenging projects with the objective of keeping project scope, schedule, and budget on track while mitigating the impact on customers’ building/experience. This requires working with multiple entities on a project – building owners, general and mechanical contractors, engineers, and associated servicing contractors.
Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems.
Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements.

Position Qualifications Requirements:

Minimum of a technical associate degree with two years of field experience or four years of equivalent related experience in HVAC, building automation, or technical environments.
Demonstrated knowledge of commercial or critical infrastructure, automatic controls, building automation systems or other building subsystems.
3+ years of experience coordinating with teams
Experience with Microsoft Office
Superior analytical skills and attention to detail
Ability to read and interpret blueprints, plans, and manuals
Ability to support multiple teams across various complex projects.
Excellent customer service skills with desire to exceed internal and external customer expectations.
Ability to work independently or drive results across teams in a timely manner.

Preferred:

Proven project management skills that demonstrate the ability to lead…