Host Ambassador

Purpose of Position

Provide exceptional guest service while building loyalty to Table Mountain Casino Players Club. Maintain a high level of visibility on the floor and in the Club booths to identify and initiate new guests for new enrollment.

• High school diploma or equivalent is required, unless otherwise waived by the Director of Human Resources
• Six (6) months of one-on-one customer service experience.
• Bilingual in English/Spanish or English/Asian languages is a plus.

• Effectively and accurately use Patron Management software as it pertains to enrolling new members and daily operation of the Players Club; promote Players Club membership and offer detailed explanation of any and all benefits of the program.
• Analyze guest accounts to issue discretionary comps per established company policies and procedures. Introduce potential and/or identified VIP guests to VIP Hosts and Executive Hosts.
• Assist VIP and Executive Hosts during special events.
• Must be aware and have thorough understanding of all casino promotions, giveaways, events and general casino information.
• Identify and establish prospective Players Club members and thoroughly explain the benefits of membership in Players Club.
• Must be knowledgeable of and be able to explain all games offered at Table Mountain Casino including table games, slot and video reel machines.

• Perform other duties as assigned.
• Direct Reports:
  None.
• Access to Sensitive Areas:
  Access to guests’ personal information in Patron Management.
• Signatory Authority:
  Pre-authorized and/or pre-assigned Players Club redemptions and comps.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

While performing the duties of this position, the work environment is occasionally noisy and employee will work indoors and outdoors (exposed to weather conditions). Additionally, the employee will be exposed to cigarette smoke.

Must be able to work Nights, Weekends, and Holidays.