Guest Safety Officer

Enforces all gaming policies to ensure safe, fair and efficient operation of Pala Casino while providing excellent guest service throughout the facility.

• Prior experience in Law Enforcement and/or Military.
• Knowledge and experience in Public Relations.
• Must be at least 21 years of age.
• Must read, write, speak and understand English.

• Patrols sections of the casino and slot areas, which include purse checks, undesirables, hazards and minors.
• Patrols cages, which includes chip fills, answering questions, monitoring traffic entering the Cage, securing the Cage entrance.
• Possess knowledge of all casino facilities.
• Performs gaming table box drop, putting out boxes for each gaming table, retrieving boxes from each gaming table.
• Performs slot drop, monitors keys, watches drop carts.
• Recognizes executives and/or secretaries, accepts deliveries, and maintains a security log.
• Communicates with guests and non-guests and other agencies, and assists in employee investigations.
• Checks firebox equipment, linen lockers, elevator areas, housekeeping carts for unauthorized property and unauthorized personnel.
• Provides security for special events, fights, parties, employee events and tournaments.
• Acts as escorts for guests, employees, outside agencies, transportation of injured employees, VIP’s, disabled guests and patrons.
• Roves on foot self-park garage, valet and exterior of casino.
• Acts quickly in emergency response, which includes injured guests and employees, fires, fights, thefts, arrests.
• Perform other duties as assigned