Program Representative

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this range is provided by employment development department. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

equal opportunity employer

the state of california is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

it is an objective of the state of california to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the state, the rules governing civil service, and the special trust placed in public servants.

position details

job code #: jc-500494

position #(s): -946

working title: employment program representative

classification: employment program representative

$4,055.00 - $4,837.00 a

$4,390.00 - $5,495.00 b

$5,041.00 - $6,310.00 c

new to state candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of positions: multiple

work location: orange county

telework: hybrid

job type: 12 month limited term - full time

work shift: 8:00am – 5:00pm

work week: monday – friday

the employment development department (edd) is one of the largest state departments with employees at hundreds of service locations. For more than 70 years, the edd has connected millions of job seekers and employers in an effort to build the economy of the golden state. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks.

Working at edd presents many opportunities. If you strive to make a difference, we invite you to seek a career with edd.

department website:

this is a limited term position which may be extended or become permanent.

this position may be eligible for a hybrid work schedule. The amount of telework is at the discretion of the department and is subject to change as business needs arise.

the primary role of an employment program representative (epr) is to provide accurate and professional service in a prompt and efficient manner to all customers, both external and internal, in a call center environment. On a daily basis, the epr will assist customers via the phone to file unemployment insurance claims, determine benefit eligibility, and process claims using electronic/computer systems. The epr is required to comply with laws, policies and procedures when handling and protecting confidential information.

all aspects pertaining to providing exceptional customer service are expected, ranging from adhering to assigned schedules and duties, the ability to convey a smile over the phone, the ability to listen and anticipate/identify customer’s needs, managing calls to ensure efficient service, and having the ability to turn a negative situation into a positive one, etc.

the ideal candidate asks pertinent questions and strives to understand what the position entails, providing feedback and suggestions in an effort to improve established processes. The ideal candidate must have the ability to work independently and yet understands how their individual effort can influence the ability of a team to meet its goals.

a successful candidate must have sound computer knowledge/skill in order to learn and transition into the unemployment insurance (ui) computer programs. Training will be provided for both the ui program and ui computer systems. Travel and/or overtime may be required in order to meet service demands.

this position is headquartered in anaheim and may be eligible for rotational…