Lead Slot Floor Person Part Time

Job Summary

Accurately and efficiently correct minor machine malfunctions, process fills and jackpots and enhance the guests’ gaming experience to maximize slot handle. Promote a work environment that is pleasant and desirable.

• Must have thorough understanding of the Pala Gaming Commission pertaining to slot operations.
• The ability to understand and comply with all departmental and company rules and regulations, policies and procedures.
• Ability to maintain effective working relationships with staff.
• Process jackpots up to $10K.
• Perform E-drops.
• Guest disputes including doing paid-outs.
• Issue guest comps.
• Paid-ins to include found money.
• Ability to perform basic math.
• Carry pouch with cash for quick and easy payment of jackpot winners as necessary.
• Ability to handle a significant number of guests with outstanding guest service.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize tasks.
• Follow directions thoroughly.
• Work cohesively with managers, supervisors, floor persons and co-workers as part of a team.
• Work independently with little to no supervision.
• Ability to operate a two-way radio.
• Computer experience in Windows 2000, Windows NT to CDS Systems Interface.
• Ability to perform assigned duties while still being able to listen and respond to radio communications.
• Must read, write, and speak English.
• High School Diploma or GED required.

• Maintain complete knowledge of and comply with departmental policies and procedures.
• Maintain complete knowledge of correct maintenance and use of casino equipment including: two-way radio with earpiece and microphone, 10-key adding machine, and jackpot/fill ticket printer.
• Maintain compliance of all aspects of the Pala Casino internal controls.
• Monitor and maintain compliance with all aspects of the Pala Gaming Commission.
• Maintain clear and open communications with guests and managers/supervisors.
• Evaluate operating procedures, recommend changes and implement approved changes.
• Be knowledgeable with all aspects of the Pala Players’ Club Card and encourage guest participation.
• Monitor and maintain cleanliness and organization of assigned work areas.
• Perform job functions of additional positions as necessary.
• Report to work as scheduled and follow the break schedule as posted/notified.
• Respond to and open tilted slot machines to determine if maintenance is required.
• Complete minor maintenance on slot machines.
• Complete maintenance write-up for slot machines that require a slot technician.
• Complete the Attendant Card every time a slot machine is opened.
• Respond to slot machines with jackpots and determine if the jackpot is valid.
• Calculate jackpot amounts for jackpots not registering on the CDS system.
• Process jackpots manually when the CDS system is not functioning.
• Print jackpot tickets and process with appropriate signatures.
• Obtain customer identification and complete appropriate and relevant tax forms to include: W2G, 1042, 1001 and W9.
• Adhere to Title 31 reporting requirements and make the necessary postings.
• Circulate throughout assigned area, keeping conversations with co-workers and other team members to a minimum.
• Maintain positive guest relations at all times.
• Maintain confidentiality of pertinent casino data and guests.
• Be knowledgeable about the Pala Casino’s services, features, attractions, promotions and special events to respond accurately to guest/team member’ inquiries.
• Be familiar with the CDS slot system.
• Notify your supervisor if you need assistance, require additional help or observe suspicious activity.
• Be completely knowledgeable about the basic functions of slot machines.
• Count down and secure change banks when required.
• Perform other duties as assigned.