Supervisor Entertainment

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, Golf Now, Golf Pass, and Sports Engine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content.

The spin-off is expected to be completed during 2025.

The Supervisor, Entertainment Operations shall be responsible for ensuring the functionality of all operations related to the day-to-day execution of the Entertainment elements to which they are assigned. The Supervisor reports to the Manager, Entertainment Operations as appropriate to ensure proper facilitation of duties.

Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization.

• Contribute to a department culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees.
• Supervise the daily operation of a specific show venue and/or area, including supporting staff and process/procedures, and providing necessary direction and/or support for guests, employees and operations. Ensure assigned projects and duties to staff members have ongoing expectations communicated.
• Assist with the creation, implementation, and management of an on-going Action Plan to improve and maintain employee engagement and satisfaction (TSAT).
• Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Show Manager and Show Quality Team.
• Contribute to tracking and managing non-labor budgets, including reporting variance explanations. Work with Manager to recommend budget adjustments based upon operational requirements. Assist Manager to plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
• Ensure the operational efficiency and effectiveness of administration, venue/show, area and/or elements. Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with Manager, department stakeholders, employees, etc. as appropriate.
• Provide direction, development and support to Leads and employees. Communicate feedback and address any and all performance issues, providing recognition, coaching.
• Contribute to the creation and ongoing maintenance of an annually updated and accurate SOP/GOP available to all employees. Ensure that all compliance training/requirements (i.e. Floor Warden, AMQD ride survey, etc.) appropriate area/element is developed, updated and completed in accordance with annual plan and deadlines.
• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department.
• Establish and maintain effective relationships with other park department leaders and stakeholders.
• Have current knowledge of union contracts and scheduling parameters for all partnering departments.
• Ensure vendors and contract labor are actively in compliance with all USH requirements prior to work or active engagement of work.
• Demonstrate appropriate discretion with IP and proprietary information for all creative and internal communications.
• Perform other duties as assigned.

• Oversee and conduct monthly safety housekeeping venue inspections.
• Attend meetings as…