Host, Entertainment & Gaming, Customer Service Rep

Job Details

Job Location: SLOAN, NV 89054

Position Type: Part Time

Salary Range: $15.00 - $15.00 Hourly

Job Title: Track Host/Hostess

Immediate Supervisor: VP of Operations

Employees Supervised: None

FLSA Status: Non-Exempt

Under the direct supervision of the Track Managers, the Host/Hostess ensures a flawless experience for our valued customers by providing exceptional customer service. At Exotic Racing, our Track Hosts operate and view themselves as true business partners because they are an integral part of the day-to-day operation of the racetrack. As such, Hosts look to make themselves indispensable each minute of the day by managing every aspect of our clients’ experience.

• Ensure the environment is kept safe, clean, and professional for customers as well as co-workers.
• Provide a luxury experience, while maintaining a positive and welcoming attitude and appearance with a constant smile, reflective of the critical role this position plays as an ambassador in receiving our Exotic Racing guests.
• Greet customers professionally and proactively assess what each customer wants or needs before the customer feels they must ask.
• Open and close cash registers and maintain accountability for balances on cash drawers. Perform tasks such as counting money, separating charge slips, coupons, and vouchers. Balance cash drawers and make safe‑deposits.
• Compute sales prices, total purchases, receive and process cash or credit payments.
• Maintain knowledge of current sales and promotions.
• Answer customer inquiries regarding the “track experience” and Exotic Racing merchandise.
• Work both outside and inside the office, based on the needs of the racetrack and the needs of the customers/booking schedule and merchandising through each day. Constantly move amongst customers at the track and attend to those potential customers that seek information via telephone, email, and our website.
• Keep constant watch around the track, office and all guest-accessible areas for potential safety hazards that may present themselves to customers and co-workers alike. Work to maintain a safe, clean, and professional environment for all co-workers and customers.
• Clean merchandise shelves, counters, and tables throughout each shift to always ensure a professional appearance for Exotic Racing. Fold shirts, reorganize the retail shop and count merchandise during monthly inventory.
• Protect our business, client, and employee information, including customer names, billing, and contact information.
• Regular and consistent attendance is mandatory.
• Other duties as assigned.

• Customer and Personal Service: Knowledge of principles and processes for providing exceptional customer and professional services reflective of the luxury services provided at Exotics Racing. Ability to project a positive and engaging attitude toward customers and co‑workers.
• Language: Must be fluent in English; additional languages a plus.
• Administration and Management: General office administrative duties and management of customer needs.
• Tools: Calculators, desktop computers, scanners, copiers, fax and phone systems, credit card processing terminals.
• Technology: Intermediate skills with Microsoft Office (Word, Outlook email) and familiarity with new software and the use of various applications.
• Other: Comprehensive knowledge and experience with the performance of exotic cars and racing a plus.

• Basic Math: Addition, subtraction, multiplication, division.
• Reading Comprehension: Understanding written communication by identifying the main idea behind a message, analyzing it, recognizing what the author said, and acting based on that information.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and interrupting at inappropriate times.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to a problem.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Social
  
  Skills:
  
  Communication,…