Guest Experience Manager; Seasonal

Employee & Guest Experience Manager (Seasonal)

Apply for the Employee & Guest Experience Manager (Seasonal) role at Live Nation Entertainment.

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with 98 million fans each year. For additional information, visit

Hollywood Casino Amphitheater is seeking a Guest Experience Manager – a part‑time/seasonal position with an events‑based schedule from late February through October. Hours include evenings and weekends.

• In partnership with venue management, administer employee engagement and guest‑service division‑wide goals.
• Plan, coordinate, and implement processes and activities, including newsletters, day‑of‑show information sheets, show‑day elements of CARE and other communication tools associated with employee engagement and guest service.
• Partner with the various departments to create ENCORE moments for employees and guests at every show.
• Work with Department Managers and Supervisors to ensure the venue’s service standards of Safety, Care, Encore and Efficiency are communicated pre‑event, demonstrated throughout the show, and incorporated at the end of each night.
• Manage the upkeep and vibe of the employee break space, and coordinate with venue leadership to discuss budget, needs, and ongoing support at the start of the season.
• Partner with the venue’s Sustainability Coordinator to incorporate sustainability priorities into recognition, communication, and education of staff and guests.
• Serve as the venue’s culture leader by removing event‑day hassles, recognizing staff wins, and creating a “ONE‑CREW” mentality.
• Attend calls and meetings with regional and national leadership and conduct one‑on‑ones with regional leads and venue leaders.
• Administer the service‑focused recognition and employee training system(s) and facilitate on‑site venue staff training.
• Help manage guest‑service experience platforms (Qualtrics) and analyze other venue service reports to create action plans for service improvements.
• Research best practices and collaborate with venue leadership to develop opportunities to increase employee engagement and guest satisfaction.
• Create and coordinate special events related to employee and venue celebrations: trainings, orientations, mid‑season/end‑of‑season parties, movie nights, and management team‑building events.
• May be asked to manage implementation and maintenance of other guest‑facing on‑site programs.
• Other duties as assigned.

• Maintain composure and organization in a hectic, loud environment.
• Approach the job with a one‑team mentality.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Positive outlook, strong communication skills, and ability to engage others.
• Strong problem‑solving skills and experience creating solutions.
• 1+ year of administrative experience.
• 2–3 years of comparable work experience.
• 1–2 years of leadership experience.
• Natural interest in helping others and a heart for service.
• Will perform constant physical activity such as walking, climbing stairs, lifting, and carrying equipment.
• Must be able to lift 30 lb. using proper lifting techniques.
• Bachelor’s degree in Communications, Marketing, Business, Human Resources, or comparable preferred.
• Public speaking or meeting facilitation skills are a plus.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, gender, sexual…