Supervisor Entertainment

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$27.00/hr - $30.00/hr

NBCUniversal is one of the world's leading media and entertainment companies. We create world‑class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad‑supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, Dream Works Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry‑leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Supervisor, Entertainment Operations shall be responsible for ensuring the functionality of all operations related to the day‑to‑day execution of the Entertainment elements to which they are assigned. The Supervisor reports to the Manager, Entertainment Operations as appropriate to ensure proper facilitation of duties.

• Ensure that the Universal Studios Hollywood vision, mission & values, and Guest Service Philosophy & Standards are understood and supported across the organization.
• Essential Accountabilities:
  • Contribute to a department culture that promotes a professional, collaborative, inspiring, fun and teamwork‑driven work setting for all employees.
  • Supervise the daily operation of a specific show venue and/or area, including supporting staff and process/procedures, and providing necessary direction and/or support for guests, employees and operations. Ensure assigned projects and duties to staff members have ongoing expectations communicated.
  • Assist with the creation, implementation, and management of an on‑going Action Plan to improve and maintain employee engagement and satisfaction (TSAT).
  • Have knowledge and maintain all show quality across all entertainment products and communicate any concerns or feedback to the appropriate stakeholder(s), including Show Manager and Show Quality Team.
  • Contribute to tracking and managing non‑labor budgets, including reporting variance explanations. Work with Manager to recommend budget adjustments based upon operational requirements. Assist Manager to plan and develop operating budget (IOP) and capital expenditures for following fiscal year.
  • Ensure the operational efficiency and effectiveness of administration, venue/show, area and/or elements. Resolve any issues as they arise and seek opportunities to improve process and procedures collaborating with Manager, department stakeholders, employees, etc. as appropriate.
  • Provide direction, development and support to Leads and employees. Communicate feedback and address any and all performance issues, providing recognition, coaching.
  • Contribute to the creation and ongoing maintenance of an annually updated and accurate SOP/GOP available to all employees. Ensure that all compliance training/requirements (i.e. Floor Warden, AMQD ride survey, etc.) appropriate area/element is developed, updated and completed in accordance with annual plan and deadlines.
  • Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow‑up documentation…