Slot Supervisor

IOC Caruthersville LLC, Caruthersville, MO, US

3 days ago Requisition

Salary Range: $19.50 To $19.50 Hourly

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills of See.

Say.

Smile to ensure our guests are afforded a remarkable experience. The Slot Supervisors will be responsible for the successful operation of the casino floor, monitor performance of slot machines, player activity, slot attendants, and conditions of the casino slot areas ensuring that all slot machines are operable and identified for repair as necessary during their assigned shift. They will ensure compliance with all internal controls and Gaming regulations, as well as making sure that guests have a favorable gaming experience.

(The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.)

• Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
• Ensure at all times operating principles are being adhered to:
• Clean – Keep all areas clean and pristine.
• Safe – Follow all safety policies and procedures.
• Friendly – Use customer courtesy skills of See.
  
  Say.
  
  Smile to provide superior guest service.
• Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
• Responsible for verifying jackpots, paying jackpots, completing paper fills and accurately filling out all related paperwork associated with transactions.
• Participates in the modification of resources due to changes in the business plan or volumes.
• Manages processes and programs that will effectively control and reduce lost time injuries.
• Responsible for scheduling and reviewing staffing levels to provide optimum service while maintaining or controlling cost.
• Delegates various duties and assigns tasks.
• Responsible for interviewing, hiring and evaluating employees.
• Responsible to the Manager for successful performance of assigned duties.
• Reviews casino activities and performance with the Manager. Meets with other management staff as necessary.
• Attend meetings and contribute to company strategy and policy making as required.
• Manage and control departmental expenditures, including payroll, within agreed budgets.
• Responsible for the supervision and performance of the Slot team.
• Responsible for the training and development of Slot employees and assists – when needed –on the floor.
• Responsible for developing and maintaining positive guest relations, including but not limited to, resolving guest disputes and ensuring the safety and security of guests and employees.
• Responsible to have knowledge of patron alcohol limitations and company policy and procedure regarding limitations.
• Responsible for general cleanliness of facility through allocating and maintaining recourses. Maintains all cleaning tools and machines.
• Maintain good public communication skills and associations with vendors, contractors and other internal departmental management.
• Performs other duties as assigned.
• Completing all company-required training within designated time frames.

• Ability to use all equipment associated with the position, including, but not limited to, hand-held radios/headsets, and screwdrivers.
• Exceptional management skills.
• Ability to create and maintain professional working relationships with personnel from various departments.
• Ability to troubleshoot and…