Part-Time Front Desk Attendant and Patient Service Representative; Weekday Evenings), Veterinary Health Center

Veterinary Medicine & Surgery

The College of Veterinary Medicine at MU is on a mission to educate and train outstanding clinicians and scientists, generate new knowledge, engage stakeholders, and foster economic growth, all of which promote and protect the health and welfare of animals and people.
Simply put, our mission is to Teach, Heal, Discover, and Serve.

We are currently seeking applicants for an open Part-Time Front Desk Attendant and Patient Service Representative position. This position provides client services for the Veterinary Health Center on weekday evenings. These services primarily focus on Emergency services provided by the VHC. Responsibilities include handling incoming phone calls for both large and small animal services, checking in patients, processing payments, assisting with financing needs, and coordinating communication between clients and emergency medical personnel.

Primary responsibilities include:

• Receive emergency cases and page trauma/emergency personnel as needed.
• Maintain front desk receptionist duties to schedule and admit patients to the Veterinary Health Center.
• Work closely with students, veterinarians, technicians and staff to ensure the veterinary business rules are followed.
• Greet clients, verify personal information is correct, register patients in hospital information system.
• Answer hospital emergency line, route calls to the appropriate location, and gather information.
• Discharge patient from computer system, collect money and make change.
• Effectively manage dynamic, potentially stressful client encounter.
• Maintain the general appearance of the waiting room and reception area.
• Other duties as assigned.

Veterinarians throughout the Midwest refer animal clients to the Veterinary Health Center for specialized diagnoses and treatment. With sophisticated therapeutic equipment that includes an underwater treadmill, advanced imaging techniques, and groundbreaking equine lameness diagnostic equipment, we are a center for animal healthcare. We provide emergency care 24 hours a day for existing patients and until 10:00 p.m. for new patients. The VHC is located on campus, at 900

E. Campus Dr.

This is a part-time position. Hours are Monday through Friday, 5p to 10p.

Employees are expected to be able to cover 2 to 3 shifts per month (employees may be able to pick up more shifts if desired). It is also expected that these positions will cover university holidays and employees will be expected to take some holiday shifts each year.

• High School Diploma or the equivalent.
• Three years of customer service and or clerical experience is required. Education may be substituted in lieu of experience.
• Ability to operate a personal computer is necessary.

Successful candidate will exhibit the following skills and core competencies:

• Be able to handle high-stress, emergency or urgent situations calmly and effectively
• Present a friendly and empathetic demeanor.
• Maintain a high level of professionalism
• Communicate clearly and effectively with internal and external constituents and clients
• Bring a high degree of organization and attention to detail

Salary Range: $17.00 / hour

Grade: GGS PAT 4A

University

Title:

Customer Service Representative

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Employment visa sponsorship is not available for this position.

This position is eligible for University benefits.

• medical
• dental
• vision plans
• retirement
• paid time off
• short- and long-term disability
• paid parental leave
• paid caregiver leave
• educational fee discounts for all four UM System campuses

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at .