Floating Member Services Representative

Working for Pacific Service Credit Union

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

Health insurance coverage:
We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k:
We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.

Bonus program:
All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance:
Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount.

Vacation and sick time:
Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply:
Submit your resume for one of our job openings.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview:
After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

At Pacific Service Credit Union, we are committed to strengthening our members’ financial future through trustworthy practices, superior products, and exceptional service.

As a Regional Floater, you are the face, voice, and frontline of the Credit Union. You are energized by the opportunity to help people and are committed to delivering on Pacific Service Credit Union's promise of exceptional service experiences. You assist in basic support of a members financial journey such as teller transactions, account maintenance, account opening and lending needs.

• Provide exceptional service experiences to members, and potential members through professional, prompt, accurate and engaging interactions through our branch network and contact center.
• Analyze members' needs and identify solutions through our robust products and services that would strengthen the financial future of those you assist, achieving set goals along the way.
• Deliver excellent service while assisting members and non-members with banking transactions such as; withdrawals, transfers, payments, account maintenance, and fraud assistance.
• Open accounts, demonstrating familiarity with complex account types such as Trusts, POAs, IRAs, and other fiduciary accounts
• Through completing thorough needs assessments, process and fund loan applications for both new and existing members
• Seamlessly fill the role of Member Service Representative II or Contact Center Representative II as needed.
• Perform daily reconciliation and balancing of an individual cash drawer.
• Protect the credit union and its members by actively working to mitigate and eliminate common fraud, account take over, and identify theft activities.
• Ability to assist members with digital banking needs, and provide guided explanations of how to self-serve, and navigate PSCU’s digital bank
• Ensure familiarity with the Audit Checklist and is involved with daily, monthly, quarterly responsibilities to contribute to a successful audit. ng technologies.
• Supports organizational projects and initiatives impacting the Sales and…