Senior Client Service Associate

Established, stable, and growing company in search of a rock star Senior Client Service Associate with a can-do and “sky’s the limit” attitude. Our ideal candidate knows how to keep things moving by keeping the client’s and FA’s ideals in the forefront of their mind. You are a go-getter; someone who is willing to go the extra mile to find the answer vs.

waiting for others to provide it for you. You have a service mindset and know how to ensure the clients are always happy. If you are all of this (and more) we’d love to talk! We offer a competitive salary, quarterly bonuses (after 90 days), career advancement opportunities, and much more!

The Senior Client Service Associate (CSA) helps a Senior Financial Advisor (SFA) build new client relationships and foster existing relationships. The primary responsibilities of a Senior CSA will be to provide superior client communication, respond efficiently to questions and issues, and ensure a high standard of client satisfaction is maintained.

The Senior CSA may report directly to the SFA that leads their team, with a dotted line reporting to the Manager of Client Service (MCS). Alternatively, depending on the needs of the business, the Senior CSA may report directly to the MCS.

• Collaborating with financial advisors to ensure successful onboarding of new clients.
• Scheduling and managing client and prospect calls and meetings, including preparation and follow-up.
• Updating CRM and related applications to ensure accuracy of all relevant client and prospect information.
• Serves as a “2nd Chair” advisor to select client relationships.
• Independently holding client review meetings

• Completing various client service tasks, such as gathering financial planning data, opening and maintaining accounts, answering questions, etc.
• Perform additional related duties, as requested.
• Ensure accurate documentation of all prospect/client/vendor interactions and tasks within the firm’s CRM.

• Serve as the client’s primary point of contact for account servicing, transaction inquiries, and other general questions.
• Proactively reach out to clients to ensure all service needs are met, addressing concerns in a professional and timely manner.

• Ensure compliance with industry regulations and company policies by following policies and procedures outlined by the MCS and CCO.
• Monitor client account activity to detect and resolve compliance issues.
• Able to perform basic functions of financial advisor and may serve as primary/sole financial advisor to limited set of clients.
• Collaborating with Investment Committee to recommend and execute investment strategy changes.
• Participate in team meetings to discuss best practices and solutions for improving client service delivery.
• Participating and collaborating in staff meetings.
• Assist with special projects assigned by direct management and the CCO.

• Bachelor’s degree in finance, business, or related field (or equivalent experience).
• 3–5 years of experience in financial services, wealth management, or brokerage operations.
• Strong understanding of investment products, account types, and regulatory requirements (FINRA, SEC).
• Excellent communication and client relationship skills.
• Proficiency in CRM systems, portfolio management tools, and Microsoft Office Suite.
• Client-centric approach with strong problem-solving abilities.
• High attention to detail and ability to manage multiple priorities.
• Knowledge of financial markets and investment strategies.
• Ability to work in a fast-paced, regulated environment.