Revenue Recovery Officer Trainee

San Bernardino County Revenue Recovery Officer Trainee

San Bernardino County is recruiting Revenue Recovery Officer Trainees in San Bernardino County to work in a fast‑paced, high‑volume, fully automated collections environment and use a variety of methods to collect delinquent revenues due to the County.

Duties include managing large caseloads of delinquent accounts; investigating, analyzing, and determining the best course of action in resolving debt; establishing payment schedules; interpreting court orders and laws to ensure compliance; and recommending court action as needed. Revenue Recovery Officer Trainees serve under training conditions while acquiring the necessary knowledge and skills to promote to Revenue Recovery Officer I.

Current vacancies exist at the Auditor‑Controller/Treasurer/Tax Collector office. The eligible list established from this recruitment will be used to fill current and future vacancies as they occur throughout the County.

For more detailed information, please refer to the Revenue Recovery Officer Trainee job description.

Applications are also being accepted for Revenue Recovery Officer I, which requires a separate application.

The eligible list may also be used to fill vacancies throughout the County as well as in the San Bernardino County Fire Protection District and Special Districts Department. Applicants will be asked to indicate their availability and preference for referral to the different agencies in the Supplemental Questionnaire.

To review job‑specific benefits, refer to Summary of Benefits and Memorandum of Understanding (MOU).

• 1) Promotion: Revenue Recovery Officer Trainees are eligible for promotion to Revenue Recovery Officer I ($50,336 - $69,180 annually) upon meeting the minimum requirements and receiving a satisfactory performance evaluation. Incumbents must promote within twelve (12) months or be terminated.
• 2) Driver License: A valid California Class C Driver License may be required to carry out essential functions. Mileage reimbursement and proof of automobile liability insurance must be maintained.
• 3) Background Check: A successful background check, including credit, is required prior to assignment.

Sponsorship:
San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

• OPTION 1 — Must possess one (1) year of full‑time accounts receivable experience collecting on delinquent accounts, which includes phone calls and/or personal contact with responsible party.
• OPTION 2 — Must possess one (1) year of full‑time experience in a collections or fiscal environment, with primary duties that include setting up accounts, ensuring or confirming posting of payments to accounts, fielding related phone calls to answer general collection activity questions, collecting preliminary debtor information, accessing debtor account information, including similar activities in support of collections officers.
• OPTION 3 — Must possess one (1) year of full‑time experience in medical billing processing and monitoring medical claims.

All work experience must be clearly detailed and demonstrated on the application and supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.

The ideal candidate for the Auditor‑Controller/Treasurer Tax Collector includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collections Practices Act, legal codes, court procedures, precedents, current laws, and government regulations pertaining to the collection of delinquent accounts. The ideal candidate will be a self‑assured and persuasive individual with excellent interpersonal and public contact skills, have the ability to successfully handle conflicts, multi‑task, work well under pressure, and have experience handling delinquent accounts and public sector collections experience.

Hospital billing experience, including investigation and follow up of denials and underpayments, is highly desired by…