Loan Officer Assistant - Retail National Bank California

Overview

EXTERNAL LOAN OFFICER ASSISTANT- MORTGAGE BANKING

WHAT IS THE OPPORTUNITY?

An external mortgage loan officer assistant (LOA) provides support to one or more mortgage loan officers by handling administrative tasks, assisting in the loan application process, and ensuring smooth communication between all parties involved. The LOA is responsible for identifying and receiving all supporting documentation needed for the file and coordinating with the operational support team to drive a successful customer experience.

The LOA is primarily responsible for daily pipeline management, basic communication with the customer and all parties in the transaction, and notifying the senior loan officer of progress and risk items. Must be in good standing under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (Safe Act) and must be registered or licensed with the Nationwide Mortgage Licensing System and Registry, or must be able to be registered under the Safe Act.

Must remain in good standing under the Safe Act.

WHAT WILL YOU DO?

• Assist the mortgage loan officer with day-to-day administrative tasks, including managing calendars, scheduling appointments, and handling correspondence.
• Prepare and review loan applications and documentation to ensure accuracy and completeness before submission to underwriting.
• Provide exceptional customer service by addressing client questions and concerns throughout the loan process. Assist clients in understanding the mortgage process and the required documentation, ensuring they feel supported and informed.
• Organize and maintain files, records, and databases related to mortgage loan applications.
• Assist the Loan Officer in submitting conditions and monitoring expiration dates on credit commitments.
• Contact borrowers directly for additional information related to loan requests, including documentation required to meet conditions necessary to complete the loan closing.
• Provide ongoing support for compliance with all applicable laws, regulations and administrative duties.
• Answer calls from borrowers, escrow, title, agents, etc., regarding status and general questions throughout the loan process.
• Maintain a proactive commitment to established Bank programs, such as Customer First, the Community Reinvestment Act (CRA), and Equal Employment Opportunity.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• H.S. Diploma
• Bachelor's Degree Preferred
• Minimum 5 years of customer service experience or financial experience
• Must be in good standing under the Safe Act and must be registered/licensed with the Nationwide Mortgage Licensing System and Registry; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.

Additional Qualifications

• Excellent verbal and written communication skills. Must have good analytical skills and the ability to pay close attention to detail.
• Utilizes independent judgment under general supervision.
• May interact with clients and occasionally with vendors and other outside lending institutions to obtain information and/or request documents.
• Considerable knowledge of the job and the practical application to problems and situations ordinarily encountered.

WHAT'S IN IT FOR YOU?

Compensation

This is a commission-based role and does not have a set salary range. Starting base salary: $50,000 - $60,000 per year. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

About Us

Since day one we have gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive…