Teller, Finance & Banking

Teller – Central Bank

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts.

• Explores customer needs and cross‑sells services that are in the best interest of the customer.
• Makes appropriate referrals to other departments.
• Provides superior service to customers.
• Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
• Provides daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintains cash drawer within prescribed limits.
• Purchases from and sells money to vault as needed.
• Accurately counts, receives and disburses cash.
• Verifies and balances assigned cash drawer daily.
• Maintains cash over and short record.
• Assists in identifying cash offages.
• Maintains cash drawer variances within Central Bank guidelines.
• Prepares necessary forms for proper completion of Bank Secrecy Act (BSA) requirements, including obtaining appropriate documentation from customers and non‑customers.
• Acquires and maintains thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) and applies these regulations in day‑to‑day operations.
• Maintains thorough understanding of security procedures; practices established procedures.
• Understands role in case of robbery and knows proper post‑robbery procedures.
• Maintains neat and orderly work area and ensures that all cash, negotiable and confidential records are secured and/or disposed of properly.
• Consistently demonstrates proficiency in providing exemplary customer service in person and by telephone.
• Actively listens to customers, and maintains a friendly, positive and professional attitude.
• Resolves difficult situations with tact and diplomacy.
• Looks for creative ways to make customers feel appreciated and special.
• Actively takes advantage of all sales opportunities, cross‑selling bank products and services to new and existing customers, ensuring recommended products and services meet the customer’s needs.
• Actively participates in STEP program; attends appropriate sales and STEP training; utilizes STEP program initiatives; works with manager to set STEP goals and makes every effort to reach targeted goals.
• Makes referrals to other business units for traditional and non‑traditional banking products and services.
• Acquires and maintains knowledge of all bank products and services.
• Attends all required training.
• Assists others in the department/facility as needed and/or directed.
• May be assigned vault and/or ATM balancing responsibilities or others.

High school education or equivalent; or high school senior student working in school Cooperative Education Program.

• Cash Handling and Customer Service Experience Preferred
• Basic math skills required
• PC and Typing Skills Required
• Attention to detail required
• Ability to maintain regular and punctual attendance
• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
• Must possess good judgment skills and the ability to handle confidential information
• Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices

Regularly required to sit; stand; walk; talk; see and hear. Regularly required to use hands to finger, and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Frequently lift and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work is normally performed in a typical interior/office work environment. The individual experiences little discomfort from noise, dust or other factors. Required to stand for extended periods when providing customer services. Exposed to potentially hazardous conditions, i.e., robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.

Seniority Level: Entry level

Employment Type:

Full‑time

Job Function:
Finance and Sales

Location:

Missouri, United States

Compensation: $28.00–$30.00 per hour

Posted: 4 months ago