Relationship Banker II

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We empower associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting‑edge technology.

The Relationship Banker II will build, expand, and retain existing client relationships while delivering an exceptional client experience. Relationship Bankers provide expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services to help clients accomplish their current and future financial goals. They are expected to achieve and/or exceed their established individual and branch goals.

• Share and recommend the bank’s full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources.
• Ensure that individual goals are met through required levels of in person and outbound calling activities that provide an opportunity for us to share valued solutions and recommendations via a needs‑based philosophy.
• Perform all functions related to opening and closing accounts, including assisting customers with the appropriate selection of accounts, performing research of customers’ accounts, and complying with BSA and CIP requirements.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolio(s).
• Uncover needs and refer customers to a partner‑centric team that works with small business, corporate, and institutional partners, and mortgage and financial advisors.
• Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

• HS Diploma/GED.
• Two years of customer‑facing and goal‑oriented experience.
• Ability to effectively motivate and present information in one‑on‑one and small group situations to customers, clients, and other employees in the organization.
• Embrace a team‑centric approach to help customers in an ever‑evolving and fast‑paced banking environment.
• Coach and lead the branch team according to process and protocol in the absence of an AFCM.
• Obtain an NMLS license after employment if required; this position requires registration with the National Mortgage Licensing System and Registry (NMLS).
• Computer skills: proficiency with MS Office programs; understanding and utilization of social media platforms.
• Occasional travel for meetings, training, bank conversion, and acquisition support (sporadic and minimal overnight and/or out of town).

Equal Employment Opportunity Information:
Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.