Personal Banker - Des Peres Branch
- St. Louis MO
Join to apply for the Personal Banker - Des Peres Branch
- St. Louis MO role at Community America Credit Union
Summary
Community America Credit Union is the largest credit union in Missouri and has a 30-year history serving the St. Louis County community – and we’re just getting started. With an enduring 80+ years history of strength and stability and an unwavering dedication to the financial well‑being of the people and businesses within the community, we’re more than just another St. Louis financial institution.
We’re expanding in St. Louis to provide more convenient locations and innovative tools to set up our members for success. Join our growing team!
The Person al Banker position involves cultivating meaningful member connections through an engaging and consultative approach. Key responsibilities include the sale of products and services to members, including opening new accounts and fundamental lending and auto‑lending processes while delivering a personalized and high‑quality member service experience. They are knowledgeable in all products and services offered by the credit union, follow policies and procedures to actively prevent fraud, adhere to compliance standards, and ensure accurate information is captured in applicable systems during all member interactions.
Duties & Responsibilities- Build relationships with both current and prospective members through a consultative sales approach, recommending the right credit union products and services to meet the members' financial goals and providing an engaging onboarding experience.
- Process financial transactions, including deposits, withdrawals, loan payments, transfers, and cashier’s checks, and prove cash at the end of the day.
- Open deposit and loan products, capturing needed information in application systems to track member data.
- Provide information and referrals to members seeking other services, including but not limited to wealth management, mortgage, insurance, and other departments.
- Greet members enthusiastically and constantly look for ways to ‘surprise and delight’ them.
- Assist members in using and adopting technology, including online and mobile banking platforms.
- Listen to members seeking to understand their needs through consultation and problem‑solve complex issues to resolution with a can‑do approach.
- Identify potential member fraud situations and follow reporting processes as needed.
- Meet or exceed individual sales and production goals on a consistent basis.
- Ensure compliance with all applicable laws, policies, and regulations.
- Promote honest and open communication throughout the credit union.
- Perform other duties as assigned.
- Bachelor’s degree or equivalent work experience.
- Two or more years of experience in a financial institution or retail sales position.
Skills And Abilities
- Member‑focused and able to convey information in an enthusiastic and positive manner.
- Effective listening skills and the ability to anticipate members’ perceived and unperceived needs.
- Strong sales and consulting skills.
- Demonstrated ability to cross‑sell products and services.
- Superior problem‑solving skills.
- Ability to work in a fast‑paced, team‑oriented environment.
- Exceptional time‑management skills.
- Ability to maintain a high level of confidentiality.
- Organizational skills.
- Attention to detail and accuracy in handling transactions and maintaining records.
- Effective written and verbal communication skills.
- Knowledge of financial institution products and services.
- Proficiency in math.
- Ability to understand all products and services and consult members on appropriate options that meet their financial goals.
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