Support Services Specialist

Responsible for conducting day to day operations in assigned area(s) of focus in the mortgage loan servicing cycle related to Support Services engaged in Default Management.

• Conducts Support Services operations to include, but not limited to, Foreclosure, Bankruptcy, document management, and auditing.
• Monitors Support Services matters with internal partners and vendors to complete referrals, document retrieval and/or execution, and file audits timely.
• Researches and responds to investor and regulatory audit requests.
• Conducts oversight of Outsource Asset Management vendors by using effective measurement of metrics.
• Maintains communication with all business units, most notably:
  Loss Mitigation, Default Services, General Counsel, attorneys, and vendors.
• Monitors changes in statutory, regulatory, investor and insurer guidelines and requirements.
• Provides timely recognition and review of items that must be escalated to legal and proper departments; researches and resolves global and loan level issues.
• Reviews monthly, weekly, and daily exception reports to ensure accuracy of production.

• Mortgage Servicing, 5 years minimum experience required.
• Administration and Servicing Loans in Default Support Services, 3 years minimum experience required.
• MSP/Black Knight experience required.
• Expert knowledge of investor and insurer experience related to FNMA, FHLMC, GNMA, VA, FHA and USDA guidelines.
• High School Degree or equivalent required;
  Bachelor’s degree preferred.

• Aggressive earning potential based on experience and ability.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
• Work with other passionate, purposeful, and customer‑centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Wellness program to support both mental and physical health.

loan Depot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loan Depot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home.

Today, as the nation's second largest non‑bank retail mortgage lender, loan Depot enables customers to achieve the American dream of home ownership through a broad suite of lending and real‑estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loan Depot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.