Enterprise Risk Officer

Location: US, OR, Portland
Company: On Point Community Credit Union

This role supports the regulatory and operational risk management activities of the Credit Union’s Contact Center channel by providing risk guidance (financial, vendor management, and regulatory compliance, etc.) related to their business activities.

The role reports to the Director, Retail Operations; and supports risk management through developing procedures with effective controls, monitoring and analysis of results, reporting important risk and control issues, and coordination with the Credit Union’s risk functions.

The role also assists in the development of effective action plans and remediation strategies for identified risk related issues, participates in strategic enterprise-wide projects to drive proactive risk identification and mitigation, and supports the Credit Union’s overall enterprise-risk-management strategy.

• Demonstrate expertise in regulatory and operational risk area(s) of Contact Center, by developing procedures and effective controls to manage compliance and other risk.
• Work with management to develop First Line of Defense (1
  
  LOD) quality control processes.
• Monitor 1
  
  LOD risk management activities performed within Contact Center and use results to elevate self-identified issues into Issues Management.
• Assist the Contact Center in completing second-line required processes, such as third party risk management, business continuity planning, risk assessments and issue management.
• Collaborate with other departments across the Credit Union, including Compliance, Legal, and Enterprise Risk Management, including identification and review of changing regulatory and operational risk requirements.
• Develop Risk and Control Self Assessments (RCSA) that accurately reflect the level of regulatory, operational and other identified risk. Take a leadership role in developing RCSAs where needed for Contact Center processes, products and functions to determine and reflect the residual level of operational, compliance and other identified risks.
• Promote a culture of identifying, documenting, and reporting weaknesses in processes or controls, perform root cause analysis and work with management to develop and execute remediation strategies.
• Input, investigate and provide guidance for resolution on complaints received related to the Contact Center activities.
• Engage in change management initiatives through appropriate level of research, analysis, and development of corporate and business level communications describing impact and necessary action by management.
• Act as a change agent for the promotion of a risk management culture.