Universal Banker II

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Full Time Clerical Hermann, Hermann, MO, US

3 days ago Requisition

PSB BANK

UNIVERSAL BANKER II

Job Description

Job Family

Retail / Branch Banking

Department

Operations

Reports To

Branch Manager

Specialist II

Classification

Nonexempt

Supervisory Responsibility

None

Provides comprehensive customer service with primary responsibility for opening and maintaining deposit accounts, explaining and recommending Bank products and services, supporting digital banking and card services, and completing related account documentation and maintenance. The Universal Banker II serves new and established customers with accuracy, professionalism, and a strong understanding of Bank products, procedures, and customer identification requirements, and may perform teller transactions when needed.

This banker would represent the bank in the community and educate consumers on bank products and services.

• Promote PSB Bank by building strong customer relationships, identifying customer needs, and referring customers to appropriate Bank personnel when additional services are appropriate.
• Explain and support Bank products and services, including checking and savings accounts, IRAs, health savings accounts, certificates of deposit, safe deposit boxes, debit and credit cards, mobile banking, online banking and bill pay, remote deposit capture, cash management, and other Bank offerings.
• Cross-sell appropriate products and services and provide courteous assistance to new and established customers.
• Assist customers with routine service requests and resolve or appropriately escalated questions and concerns.

• Open new accounts in accordance with established procedures, including entering customer information, verifying identity, completing OFAC screening, preparing forms, obtaining required signatures, indexing documents, and submitting information to the core system.
• Ensure required customer identification information and documentation are collected and complete before opening accounts.
• Prepare contracts and access cards for safe deposit box rentals as necessary.
• Scan and index required documents in the Bank's document imaging system.
• Process customer requests for name and address changes, stop payments, check orders, wire transfers, unauthorized ACH matters, debit card disputes, and other assigned account services.
• Perform check-back review of new account information entered in the core system or Internet Banking system and complete applicable call-back procedures for new Internet Banking users.

• Issue ATM or debit cards and instruct customers regarding proper use.
• Assist customers with Internet Banking and Mobile Banking access and use.
• Monitor, update, and control inventory of cards and forms related to the ATM/debit card program.
• Prepare and mail replacement debit cards for cards scheduled to expire in accordance with established procedures.
• Examine deposited checks to determine appropriate funds availability and place holds when required by Bank procedures and applicable requirements.
• Perform teller and other customer-service transactions when needed to support branch operations.

• Follow Bank policies, procedures, customer identification requirements, OFAC screening requirements, funds-availability requirements, privacy standards, and other applicable legal and regulatory requirements when opening or servicing accounts.
• Maintain accurate and complete account records, forms,…