Communications Officer

This posting may be used to fill positions located within Louisiana State Police.
This position is shift work, rotating days and nights, to include weekends and holidays.
This is a dispatch position with the use of a radio to communicate with Troopers and DPS Officers.
All radio traffic is typed into the Computer-aided Dispatch Software (CAD) while answering phone calls from the public and other law enforcement agencies requesting assistance.

Selected

Core Competencies:

• Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
• Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
• Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Selected Preferred

Competencies:

• Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
• Acting with Ethics and Integrity: The ability to be consistent, honest, and a trustworthy steward of State resources.
• Demonstrating Initiative: The ability to assess information and take action independently to help the organization achieve its goals.
• Developing Performance: The ability to assist others in advancing their skills, knowledge, and performance levels over time.
• Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
• Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
• Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

Preferred skills include: high level of multi-tasking and proficient typing skills.

In addition to biweekly salary, the newly hired incumbent will also receive shift differential pay in the amount of $3.20 for each hour worked outside of normal business hours of Monday through Friday 8:00 to 4:30.

THIS VACANCY MAY BE FILLED AS A PROBATIONAL OR FOUR YEAR JOB APPOINTMENT.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.

For further information about this vacancy contact:

Department of Public Safety

ATTN:
Human Resources

P.O. BOX 66614

Baton Rouge, LA 70896

Fax:

DPSHuman Resources

The Department of Public Safety and Corrections, Public Safety Services, is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

Six months of experience in transmitting and receiving messages by radio or in administrative services; OR

• Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR
• Fifteen semester hours of college training.

All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

To receive and respond to requests from enforcement officers/agents through telecommunication equipment.

Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.

Entry.

Direct from a Communications Officer Supervisor or higher-level personnel.

None.

Statewide.

Differs from Communications Officer 2 by the absence of experienced-level duties.

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries.
• Alert the nearest officer/agent, dispatch to location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update desk log during communications.