Program Technician

Overview

Benefit Program Technician – State of Missouri, Family Support Division (FSD). The position is located at the Platte City Resource Center, 233 Marshall Road, Platte City, MO. The role supports Missouri citizens in obtaining food, medical, financial and nutritional assistance to promote safe, healthy, and productive lives.

• Determine initial and continuing eligibility of Missouri citizens for benefit services.
• Interview clients in person and by telephone.
• Prepare case summaries and related documentation.
• Assist clients in navigating assistance programs.

Education:

• A bachelor’s degree from an accredited college or university.
• OR four (4) years of experience in a role requiring extensive customer interaction, including managing business or employee financial records, sales, marketing, or direct consumer/public contact, and possession of a high school diploma or GED.

Skills & Attributes:

• Personable, compassionate, and non-judgmental attitude.
• Strong interpersonal and communication skills.

Benefits of this position may include higher pay based on shift or time‑of‑service differential.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous leave and holiday time, and eligibility for health insurance coverage. Your total compensation includes benefits and paid time off, as illustrated by the Interactive Total Compensation Calculator.

For inquiries regarding this position, please email FSD.Personnel.gov.

The State of Missouri is an equal opportunity employer. Lack of post‑secondary education will not be used as the sole basis for denying consideration to any applicant.