Police Communications Operator II - Lateral

Overview

Under general direction, this position will receive, evaluate and act upon emergency and non-emergency telephone and radio communications which range from routine to the complex in the support of municipal law enforcement and fire departments; perform other related work as assigned. A Communications Operator II works under general supervision and performs a wide variety of complex clerical and emergency tasks in support of the police and fire department operations.

Please note
: this is a LATERAL opportunity that requires previous experience as a 911 public safety dispatcher. Please do not apply if you do not possess the experience required outlined in the "Experience & Education" section.

For an inside look at the Carlsbad (CA) Police Department, .

Selection Process

Oral Panel Appraisal Interview: Appraisal of general experience, education, judgment, problem solving ability and communication skills. Those candidates who are qualified will continue in the selection process.

Background Appraisal Interview: Completion and review of detailed Personal History Statement. Candidates meeting the basic criteria will continue with a background investigation.

Comprehensive Background Investigation: A detailed investigation of the candidate's personal history and suitability for employment as a law enforcement officer based on the job dimensions identified by POST. This investigation includes a lie detection polygraph screening.

Captains  Interview: Personal interviews with the Captain of Field Operations and the Captain of Support Operations.

Final Steps: Psychological and medical evaluations before hire are required. The Chief of Police may select/appoint any individual who has successfully completed the process. Appointments are probationary for one year.

• Receive routine and emergency calls and dispatch police, fire and emergency medical units using a virtual telephone, computer equipment and/or a two-way radio console as well as a keyboard and mouse, trackball or foot pedal.
• Perform multiple tasks simultaneously, such as receive, document and disseminate information accurately in both written and oral form, enter information into and retrieve information from computer systems and read information from multiple computer screens.
• Document facts accurately, legibly, and completely during multiple/emergency call situations.
• Coordinate activities within the city departments as well as with other emergency service and other government jurisdictions. Monitor other radio frequencies, dispatching appropriate emergency units when necessary.
• Take and evaluate reports, handle complaints, and requests for service over the phone and in person. Elicit information, quickly and accurately analyze situations and choose an effective course of action for both emergency and non-emergency situations.
• Provide responsive, high quality service to city employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.
• Screen and refer selected problems to appropriate supervisor.
• Assist in the supervision and training of less experienced personnel in a one-on-one, on-the-job-training environment that includes writing daily/weekly evaluations.
• Use computer terminals to inquire, enter and check data in local, state, and national information databases.
• Perform routine cleaning and maintenance of radio/dispatch equipment.
• Perform other related duties as assigned.

• Basic organization and functions of municipal police and fire departments.
• Basic emergency (911) system functions and operations.
• Basic geography of the City of Carlsbad, San Diego County.
• Operational principles and practices of a police and fire radio-telephone emergency communications and dispatching system, including emergency (911) system operations. Geography of the City of Carlsbad and environs.
• Appropriate agencies for handling of public safety complaints/problems/emergencies.

• Elicit from, and explain information effectively and accurately to, a wide variety of callers.
• Provide excellent customer service both in person and on the phone to every caller, regardless of who they are.
• Provide information relevant to maintaining the safety of field personnel.
• Analyze situations accurately, reason clearly, and adopt effective courses of action even during times of stress or life-threatening peril.
• Learn to operate radio, telephone, and computer terminal equipment, and properly dispatch emergency units under extreme pressure.
• Learn to handle multiple situations on a simultaneous basis.
• Learn to understand, interpret and process radio traffic and telephone calls despite considerable background noise, static and interference.
• Keep a spirit of collaboration and cooperation within the Communications Center, regardless of the amount of stress/activity going on.
• Establish and maintain cooperative relationships with those contacted in the course of work.…