Dispatcher I​/Dispatcher II; On-Call

ABOUT ARCADIA

Nestled along the rolling foothills of the San Gabriel Mountains and Angeles National Forest, Arcadia is a charming, family‑oriented community with a population of just over 57,000. Located only 13 miles east from downtown Los Angeles, regional transportation networks like the Metro Gold Line connect Arcadia as a premier residential, shopping, and entertainment destination in the San Gabriel Valley. Arcadia is known for its top‑rated schools, iconic landmarks, and serene neighborhoods.

Arcadia is an award‑winning community having been twice named as theBestCity in California in which to Raise Kidsand the
2017

Most Business‑Friendly Cityin Los Angeles County . With the conveniences and amenities of a full‑service, mid‑size city, Arcadia’s “Community of Homes” provides a quality of life that will go Above & Beyond your expectations.

At the Arcadia Police Department, making a positive difference is the guiding principle that shapes our decisions. The belief that every member of our team has the ability to positively impact the community is entrenched at the core of our organization. We are forward‑thinking problem solvers that are rooted in tradition. Our diverse team values professionalism, integrity, work ethic, positive attitude, and camaraderie.

If you are interested in embarking on the journey of serving the public as a member of our Dispatch Unit, we welcome and encourage your application. Come join and experience what it is like to serve a community that supports and appreciates its Police Department.

This recruitment is primarily focused on hiring on‑call Dispatchers on an as‑needed basis. Applicants must meet the minimum qualifications of the position, attach the required documents, and successfully pass all components of the examination process in order to move forward in the selection process.

Dispatchers must submit, in addition to the City’s application, a certified typing certificate obtained within the last 12 months demonstrating a minimum typing speed of 35 words per minute (wpm) net.

A. Dispatcher/Telecommunications Certification is required for Dispatcher II. Failure to provide the required documents will result in disqualification.

• Dispatcher I: $27.89 – $34.79 per hour
• Dispatcher II: $32.31 – $40.34 per hour

Dispatchers hired on an on‑call/as‑needed basis start at the first step of the range for their position.

This is a continuous recruitment; periodic testing will be conducted. The application filing period may close at any time without prior notice.

• Online – Submit a detailed application with all required documents.
• Written Exam – Pass the POST Entry‑Level Dispatcher Selection Test Battery with a score of 50 or above.
• Qualifications Appraisal Interviews – Must score 70% or above to be assigned to an eligibility list.

• Chief’s Interview – Determine readiness to join the department.
• Background Check – Extensive review of candidate history.
• Psychological Examination – Evaluate ability to handle job stresses.
• Medical Examination – Assess ability to perform essential duties.

Under supervision (Dispatcher I) or general supervision (Dispatcher II), perform a variety of duties involved in the operation of emergency services systems and communication devices to receive, route, relay, and dispatch calls for emergency and non‑emergency law enforcement, ambulance, fire, and other services.

Receive calls for service; obtain information; enter data into CAD system; determine nature and location of emergency; dispatch units as necessary; maintain contact with calling party; relay pertinent information.

Maintain contact with units; log field calls and units dispatched; stay aware of prior shift activities.

Use telecommunications systems to coordinate calls and relay requests among agencies; perform record keeping and general clerical work; operate equipment including telephones, radios, computer, CAD, NCIC, fax, dicta phone, copier, and more.

Coordinate with Emergency Management Agency and Civil Defense during…