911 Dispatcher​/Communications Officer

The 911 Dispatcher assists the public by providing information and coordinating emergency response services. Responsibilities include operating multi-system communications equipment, managing enhanced 911 calls, maintaining records, databases, and monitoring network interfaces. The role requires rapid assessment of situations to initiate appropriate emergency actions, documenting all unit activity, overseeing the prisoner holding area, providing public information, and monitoring building security.

The 911 Dispatcher is responsible to and performs under the direct supervision of the Dispatch Supervisor.

Not Applicable.

The following examples are meant to be illustrative only and are not intended to be all-inclusive:

• Operate radio base station (console) transmitting and receiving messages to and from public safety agencies in accordance with Federal Communications Commission (FCC) regulations and Police Department policies and procedures.
• Answer and manage multiple emergency and non-emergency phone lines, addressing inquiries, resolving complaints, and dispatching appropriate responses.
• Use inter-agency computer systems to obtain and relay information from criminal justice and law enforcement databases.
• Monitor a variety of alarm, security, and warning systems.
• Prepare and maintain required logs, records, and reports with accuracy and attention to detail.
• Perform other duties and participate in training as assigned by the Dispatch Supervisor.

• Knowledge of computers and computer operating systems.
• Knowledge of names and locations of principal streets and buildings in Osage Beach, as well as the surrounding area.
• Ability to remain calm, focused, and professional during high-pressure or emotionally charged situations.
• Ability to establish and maintain effective working relationships with coworkers, supervisors, other agencies and the general public.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Ability to maintain confidentiality of sensitive information.
• Ability to comprehend and follow verbal and written instructions with minimal supervision.

• High school diploma or equivalent.
• Must be 18 years of age.
• Must type a minimum of 40 wpm.
• Must complete state computer training programs as well as departmental training.
• One (1) year of experience preferred in the field of telecommunications for Police Department/Public Safety activities.

• Any combination of education, training, and/or experience which would qualify for the position as determined by the Dispatch Supervisor and approved by the Administrative Lieutenant.