Consumer Services Coordinator; Case Management Riverside Adult Southwest

Consumer Services Coordinator (Case Management) for Riverside Adult Southwest

Job Category
:
Social Services

Requisition Number
: CONSU
002358

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• Posted :
  November 13, 2025
• Full-Time

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SUMMARY: Under the direct supervision of the Program Manager, the Consumer Services Coordinator (CSC) is responsible for coordinating the services and supports that are available to persons with developmental disabilities and their families in accordance with the Lanterman Developmental Disabilities Services Act. This position has no supervisory responsibility.

This position would provide services to consumers in the Riverside Adult Southwest area, which includes driving to Temecula, Murrieta, Idyllwild, Mtn Center, Anza, Pine Cove, Wildomar, Lake Elsinore, Aguanga, Winchester, Corona, Norco, and Eastvale. Mileage reimbursement for business travel is paid out on a monthly basis.

HOURLY RANGE:

• $25.67–$39.82

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS:

• To view our benefits package and employee perks, please click HERE.

SIGN-ON BONUS!

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for a CSC’s daily responsibilities in providing case coordination services for consumers.
• Utilize Person-Centered Planning strategies to create and execute the Individual Program Plan (IPP) for consumers, generate progress reports, and conduct annual reviews.
• Evaluate the consumer’s progress and plan as identified in the IPP on an ongoing basis; create and implement IPP Addendums, as needed.
• Provide advocacy services to consumers and their families. Attend all relevant meetings, i.e., Individual Education Plan (IEP), Individual Transition Plan (ITP), Individual Habilitation Component (IHC), etc., and prepare paperwork as necessary.
• Seek out and effectively utilize generic resources on behalf of consumers and their families.
• Complete individual or family crisis intervention and appropriately document activities.
• Complete Special Incident Reports on a timely basis and inform representatives of other agencies and programs as appropriate.
• Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, OT/PT and others.
• Complete placement and liaison activities, as required.
• Ensure Medicaid Waiver standards are always maintained and documentation completed on a timely basis.
• Arrange for the placement of consumers in residential facilities, day programs and/or other training programs as clinically indicated and approved by the Interdisciplinary Team.
• Complete facility audits (ICRC 513 form) as required and when facility problems are identified.
• Identify situations in vendored programs requiring the attention of the Quality Assurance and/or Resource Development and Transportation Program and make the appropriate referral.
• Keep the manager informed of the status of the caseload, community and activities, and unusual or difficult case situations.
• Participate in case conferences and interagency meetings, as needed or assigned.
• As directed by the manager, provide case coordination coverage for any consumer whose CSC is absent or if there is no longer an assigned CSC.
• As directed by the manager, act as a mentor for new employees.
• Complete IRC’s orientation and new staff training sessions.
• Visit Level 2, 3 and 4 residential facilities and day programs as assigned.
• Participate in at least one Quality Assurance evaluation/audit of a community care facility, health care facility, or a day program annually.
• On a daily and timely basis, complete administrative requirements, Purchase of Service forms, maintain and update consumer file information and documentation, enter Target Case Management (Title 19) notes documenting all activity and securing all possible units, but no less than the required minimum number of 400 units per month. Completion of at least…