Resident Services Coordinator - AH - Pilgrim Tower

Overview

The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focus on housing success. The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources. This position must be in full compliance with HIPAA. Chinese language proficiency highly preferred.

• Provide non-clinical case management and referral services to all resident sites, including securing the full range of social services as needed by individual residents.
• Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and in close collaboration with hospitals and nursing homes.
• Conduct initial assessment within 30 days of move-in and update assessments including Intake, Individual, and ADL annually or as needed.
• Utilize and maintain accurate and timely documentation through AASC Online. Conduct initial resident assessment within 30 days of move-in. Submit weekly reports to the Housing Administrator and supervisor.
• Organize and coordinate on-site wellness and health improvement programs, events and activities. Educate residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases or tools for healthy living.
• Produce weekly reports and timely submissions to Housing Administrator, immediate supervisor, and contractor’s requests and HUD annual SfS (Standards for Success) Reports.
• Conduct outreach and engagement, monitor services periodically, and perform home visits when needed.
• Work closely with the Activities Coordinator (if applicable) to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness that are mutually beneficial to residents.
• Create with volunteers to establish volunteer support programs.
• Collaborate and sustain constructive relationships with residents and their families, service providers, organization staff, especially those in property management.
• Maintain accurate and timely documentation on all resident demographics, issues, requests, incidents, interactions, and outcomes through online software (AASC Online).
• Maintain updated residents’ files and resources directory through online software (AASC Online).
• Attend staff meetings and Resident Services Coordinator ongoing training and/or conference.
• Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources.
• Maintain resident confidentiality with the resident population according to set guidelines. Report incidents of abuse and neglect to Adult and Child Protective Services as required by law.
• Establish informal and formal partnerships with health and supportive service agencies in the community to ensure that services are available and delivered in a timely and efficient manner.
• Produce program materials such as periodic resident newsletters.
• Other duties as assigned.

• Strong verbal, written and interpersonal communication, listening, facilitation, problem solving, and decision making skills.
• Maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff.
• Basic computer proficiency, including ability to maintain data in an electronic database, communicate via e-mail, use internet and operate word processing software to create program materials.
• Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.
• Self-direct and work independently, but also function well as part of a team.
• Experience building relationships and partnerships with local service providers, community institutions and government agencies.
• Understanding of affordable housing operations and fair housing practices.
• Respect for and comfort with allowing individuals to make their own decisions and…