Account Follow Up Rep

Pay Rate

$21 - $26 (hourly estimate)

City of Hope is looking for an Account Follow Up Representative to support their Refund Specialty department in Irwindale, CA. The department is undergoing a cleanup objective to clear and resolve old credit balances, which will focus on balances from 2023, 2024, and early 2025.

In this role, this person will be working from an excel spreadsheet looking at over payments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check).

This practice works with all types of insurances: HMOs, PPOs, Medi Care, Medi Cal, and Workers Comp. We’re seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. The ideal individual will demonstrate exceptional customer service skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week.

This role is based onsite at the River grade office in Irwindale, CA, where the selected candidate will work alongside two other contractors hired for the same team. While three additional team members are based remotely in Chicago, the candidate will have in-person support from their manager and supervisor, who are also located at the Irwindale office. The office houses approximately 80 staff members from various billing and collections teams, creating a collaborative and dynamic work environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2+ years of experience with billing and/or collections on the professional side
• Experience with insurance payments
• Strong knowledge of reading explanation of benefits (EOBs)
• High School diploma
• Experience working with over payments / payment posting (Credit specialist, refund clerk, payment poster)

• Experience using Epic EMR system for billing/collections

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.