Home Care Liaison

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The primary function of the Account Executive is to develop and maintain relationships with physicians, hospitals, skilled nursing facilities management, discharge planners, and case managers to generate PCS Caregiver referrals.

• Adheres to organization’s policy and procedures
• Acts as a role model within and outside the agency
• Performs duties as workload necessitates
• Maintains a positive and respectful attitude
• Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Participates in working groups, councils and committees
• Accomplishes all tasks as appropriate
• Recommends new approaches to affect ongoing continual improvements to policies, procedures and documentation
• Maintains compliance with federal and state regulations concerning employment
• Participates in administrative staff meetings and attends other meetings and seminars
• Creates and conducts presentations using audio-visual tools including Power Point
• Consistently promotes the company’s core values
• Completes required compliance annual training

• Educates physician offices/groups, hospitals, skilled nursing facilities management, discharge planners and case managers on the benefits of personal Home Care Services
• Uses customer service and sales skills and knowledge to attract and maintain business relationships
• Contacts all leads in a timely manner and follows up with leads on a weekly basis
• Builds relationships with the community, professional organizations, customers and clients to build a consistent source of referrals
• Conducts pre-discharge hospital or skilled nursing facility visits at the client’s request to determine need
• Conducts informational meetings with prospective clients to understand their needs and inform them of personal Home Care Services
• Responsible for initiating a service agreement with individuals coming on service
• Responsible for maintaining and documenting marketing expenditures and submitting expense reports in a timely manner
• Assists with public relations outreach through speaking engagements in services and other involvement in community organizations, trade shows and co-marketing with allied healthcare professionals
• Ensures effective communication and collaboration with branch staff and field sales resources
• Assists branch in timely processing of billing collections and documents all demographic and payor information

• Ability to create a successful and meaningful marketing strategy for assigned territory
• Excellent interpersonal communication and time management skills
• Organized, have a high work ethic and possess strong analytical and problem solving skills
• Ability to work both independently and as a member of a team
• Non-degree candidates with prior supervisory experience in home health, Hospice or other healthcare-related industry will be considered
• Minimum two years healthcare experience in a sales marketing role, preferably home health, Hospice or related industry
• Willing to travel

• The ability to work in a constant state of alertness and safe manner
• Exchange information and communicate verbally and by written word
• Must be able to read, write and comprehend English
• Demonstrate active listening skills
• Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus
• Endure long periods of driving
• Ambulate on rough surfaces and climb stairs
• Stand, walk and or sit for extended periods of time