Chief Operations Officer - Exempt

Bargaining Unit:
Management - Mgmt Classes, Classified & Exempt

Contra Costa is a large and diverse county. Serving the health needs of such a big, complex place demands a health department that is experienced, skilled, flexible and integrated. That’s what Contra Costa Health delivers.

Contra Costa Health (CCH) is excited to recruit for Chief Operations Officers (COO) in two (2) different divisions: the Contra Costa Regional Medical Center (CCRMC) and the Contra Costa Health Plan (CCHP) in Martinez, CA.

The CCRMC COO is responsible for the development and implementation of policies, management, and oversight of clinical and operational measures that will improve and maintain the excellence of health care provided within CCRMC and Health Centers.

The CCHP COO is responsible for the development and implementation of policies, objectives, and initiatives for the Health Plan that will attain short- and long-term operational goals.

At the core of everything we do is delivering health, which means providing access to affordable, convenient and high-quality care—while removing the barriers to embracing healthier behaviors. Contra Costa Health makes good health more attainable for all residents and we maintain a strong focus on equity and eliminating health disparities in our communities.

Mission Statement
:
Our mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems.

CCHP is the first federally-qualified, state-licensed, county-sponsored HMO that currently provides managed care for more than 200,000 people in the county. CCHP is the primary managed‑care provider for Medi‑Cal beneficiaries in Contra Costa and also manages smaller plans for county employees and In‑Home Support Services homecare workers.

CCHP is accredited by the National Committee for Quality Assurance (NCQA), an independent body that conducts rigorous assessments of health plans’ structures and processes, clinical quality and patient satisfaction. CCHP is the only one of six Medicaid managed‑care plans in California to receive a four‑star rating from NCQA.

CCHP’s strategy is centered around three priorities:

• Supporting providers by aligning quality initiatives with what is happening in the provider’s office—where quality truly occurs.
• Investing in data integration to identify true care gaps and move toward Electronic Clinical Data Systems (ECDS) reporting.
• Addressing community health priorities, particularly maternal health, behavioral health and preventive care.

These priorities allow us to focus on measures that matter most to our members, such as perinatal care, immunizations and patient experience.

CCRMC is a full‑service county hospital offering a complete array of patient‑centered healthcare services delivered in a beautiful facility in Martinez, California, a suburb of San Francisco. For more than a century, Contra Costa’s public hospital has provided quality healthcare services to the entire community.

CCRMC is the largest division of Contra Costa Health Services and plays a critical role as the health care safety net for vulnerable populations.

Publicly owned by Contra Costa County, CCRMC and its 10 outpatient health centers bring an enhanced level of expertise and a new vision of integrated health care governed with not‑for‑profit transparency and accountability.

• A strong leader who develops and maintains effective working relationships and leads by example.
• A strong relationship builder who establishes relationships across operational areas, departments and with external agencies.
• An effective communicator with exemplary skills to convey complex policies and maintain an environment of open dialogue while respecting confidentiality.
• A strong motivator and supporter who encourages and supports line supervisors responsible for day‑to‑day supervision of Personnel/Payroll staff.
• Organized, data‑and results‑driven: balances multiple priorities, delegates appropriately and uses data analytics to inform decisions, improve…