Clinic Financial Navigator Team Lead

Location: Lake Spring

Description

:

The Patient Financial Navigator (PFN) Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams.

The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor's absence, with support from the Supervisor's Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.;

and will report escalation needs as appropriate. The PFN Team Lead must be certified as a Certified Application Counselor (CAC) and obtain a Navigator license; and must maintain licensure.

Education:

Required:

High school diploma or equivalent

Experience:

Required:

1 year related Patient Access

Experience Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership

Skills:

Excellent customer service and interpersonal skills Strong computer and relevant application use skills Ability to assist and teach others Detail-oriented with the ability to spot errors and trends Ability to multi-task in a fast paced environment Demonstrates initiative and self-motivation Demonstrates understanding and consistent practice of need for privacy and confidentiality

Licensure/Certification /Registration:
Preferred: CHAA or CRCR

Required:

Must obtain Certified Application Counselor (CAC) and Navigator license through the Missouri Department of Commerce and Insurance within 90 days of hire and subsequently maintain licensure during the duration of employment at Cox Health.