Patient Service Representative - O'Fallon, MO

Job Category:
Office Clerical

Requisition Number: PATIE
007233

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• Posted:
  January 7, 2026
• Full-Time

Gateway Asthma & Allergy - O'Fallon, O'Fallon, MO 63368, USA

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 100+ physicians, 35+ locations, and serving nearly 130,000 patients. We are leading the healthcare community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider—it's a place where medicine is a calling and not just a profession.

It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

Esse Health is currently seeking a full-time Patient Service Representative for its Gateway Asthma & Allergy office located in O'Fallon!

Summary:

The Patient Service Representative performs all or most of the following job duties: answering the telephones, scheduling patient appointments, checking patients in, collecting co-payments, verifying insurance, registering patients in the computer, checking patients out, scheduling follow‑up visits if needed, balancing monies and verifying orders at day end. May also be required to enter physician‑related charges into the computer, as well as billing of hospital/nursing home charges.

The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times—including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.

Staff shares coverage of a Saturday morning shift (typically 8:00 a.m. – noon).

To learn more about what it's like to be an Esse employee, please visit our social media pages on Facebook, Instagram and Linked In! Search "Essehealthbenefitsu".

Requirements:

Preferred Qualifications:

Formal training, likely indicated by a high school diploma or equivalent; one or more years of experience working with the public, preferably in a healthcare setting. Other

Knowledge, Skills and Abilities:

Knowledge of medical terminology; knowledge of different types of health insurance plans (e.g., HMO’s, PPO’s, etc.); ability to recognize priority or emergency phone calls; ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset; ability to perform multiple tasks in a fast‑paced environment; proficiency with a Windows‑based PC environment.

Benefit highlights & more!

EOE

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.