Front Desk Team Lead - NonExempt

SECTION 1:

Job Summary (Summary of the basic functions of the position)
Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-inand checking-out patients in the Front Office by performing the following duties personally or throughsubordinates.

SECTION 2:
Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
Performs, assists and oversees subordinates in performing check-in and checkout duties.

Check-In Duties:

Directs patients, salespeople, and visitors.

Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.

Instructs new patients in completion of medical history and information forms and updates for returning patient’s demographics and insurance information, as needed, checking forms for completion and signature(s).Confirms patients' insurance eligibility with patient, copying all pertinent information.

Enters appropriate data into computer, retrieves data, types correspondence and reports.

Generates encounter form and superbill.

Compiles all information for visit, including referral information, and distributes to clinical staff.

Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.

Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.

Check-Out Duties:

Prepares medical charts, encounter forms, and superbills for next day’s clinics.

Greets patient at checkout window, answers questions, and provides assistance as necessary.

Retrieves superbills, verifies demographic and insurance information.

Enters appropriate data into computer, retrieves data, determines patient’s portion of payment due.

Collects payments and posts payment to patient’s financial record in computer, generate receipt for patient.

Schedules return appointments and provides patient with appointment card.

Balances charges and payments for each physician with superbills and monies.

Closes credit card machine.

Submits balanced report, superbills and monies to supervisor to prepare deposit.

Adjusts errors and resolves complaints.

Recommends establishment or revision of policies, recommends standards of performance.

Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, and maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, and performs these duties with courtesy and compassion for the patient.

Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Performs other duties that may be necessary or in the best interest of the organization SECTION 3:
Experience Requirements Minimum two years of work experience in a medical office.

Minimum one-year supervisory experience.

SECTION 4:
Knowledge,

Skills and Abilities

Requirements Management and organizational skills to support and leader this function

Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations

Interpersonal skills to support customer service, functional, and team mate support needs

Able to communicate effectively in English, both verbally and in writing

Mathematical and/or analytical ability for basic to intermediate problem solving

Basic knowledge of medical billing coding, including CPT and ICD-9 coding, required.

Basic knowledge of Medicare rules and regulations, preferred.

Basic knowledge of medical billing procedures and medical insurance,…