Patient Service Rep - Health Psychology

Hiring Department

Patient Service Representative
Department of Health Psychology
College of Health Sciences
University of Missouri - Columbia

This position is front line staff in the adult neuropsychology andhealth psychology clinics.

Duties include:

customer service,scheduling patients, arriving patients, arranging return visits,building schedules, updating patient demographics, confirminginsurance, completing preauthorizations, requesting medical records, working with patients, families and/or staff in handling and resolving problems that may occur during the course of avisit.

• Manage patient check-in, check-out, scheduling, cancelling, andno-showing appointments for the adult neuropsychology and healthpsychology clinics (five clinicians total).
• Effectively utilize computer applications such as IDX/GE,Revenue Cycle, Power Chart, Microsoft Office applications, Microsoft Teams, Zoom, etc.
• Remain courteous and respectful with patients, co-workers, and outside contacts. Adhere to the UMHC Culture of Yes.
• Answer phone calls and route to appropriate party.
• Request, prepare, and ensure the completeness of the patient medical record while following compliance standards.
• Respond to routine inquiries from all outside agencies and referral sources by phone, email, and face-to-face visits in aprofessional and knowledgeable manner while adhering to departmental and University policies and procedures.
• Assist with completing insurance preauthorizations.
• Maintain inventory of office and lab supplies; prepare andplace orders for supplies through the College of Health Sciences(CHS) procurement process.
• Maintain the general appearance of the waiting room, receptionarea, and clinic rooms; straighten magazines, chairs and otherlight furniture.
• Administrative Support for 6 faculty members.
• Perform other clerical duties as assigned in a competent andtimely manner.
• Other duties as assigned

Monday – Friday
7:45am – 4:45pm

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service andguest relations duties and skills.

• Bachelor’s Degree
• Prior experience in a health care setting, hospital admissions,registration, medical office, and use of medical terminologystrongly preferred.

Anticipated Hiring Range: $15.81 - $20.37
Grade: PAT 4A
University

Title:

Patient Service Representative
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Applications will be reviewed until well-qualified applicants are identified to advance to the interview process.

Employment visa sponsorship is not available for this position.

At the Mizzou College of Health Sciences (Use the "Apply for this Job" box below). we workevery day to improve the health and well-being of individuals and communities.

As the home of the most popular major on campus, we teach Mizzoustudents who care about health and are dedicated to serving  addition to learning in the classroom, our students spend morethan 80,150 hours helping patients every year.

Our faculty are driven to solve real-world problems. They lead theway by conducting research that has power and purpose. Fromexpanding the use of technology in health care to improving mental health and learning in schools, we are discovering ways to makelife better for everyone.

Through clinics and community outreach programs, we provide vital services to members of our community and training for our students.

We are proud to serve Missourians today while preparing…