Patient Service Representative, Emergency Services: University Hospital, ER

Shifts

• Tues‑Fri 9:00 AM – 7:00 PM (some weekends and holidays)
• Wed‑Sat 9:00 PM – 7:00 AM (some weekends and holidays)
• Mon‑Thu 11:00 AM – 9:00 PM (some weekends and holidays)

On‑Site

Patient Access – Emergency Services

University Hospital – 1 Hospital Drive, Columbia, MO

• Base Pay Range: $16.68 – $26.31 per hour, based on experience
• Shift Differentials:
  • Additional $1.00 per hour for evening shift
  • Additional $1.00 per hour for night shift
  • Additional $1.00 per hour for weekend shift

MU Health Care is searching for a Patient Service Representative Emergency Services who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem‑solving skills shine. As a Patient Service Representative Emergency Services, you’ll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You’ll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care.

Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting‑edge technology. If you’re excited to contribute to a patient‑centric healthcare future, apply now and be a part of our transformative team.

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

• Verify eligibility for insurance benefits with payor/insurance company on a timely basis. Submit Emergency Department Notice of Admissions critical in securing payment for the encounter (VA patients). Process high volume of acutely ill patients in poor condition with constant turnover. Accurately identify patients in highly acute conditions in order to protect patient safety and prevent medical record duplicates through best practice registration processes and policies.

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
• Additional license/certification requirements as determined by the hiring department.

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs.

and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

The University of Missouri is an Equal Opportunity Employer.