Business Support Specialist II - Department of Physical Therapy

Department of Physical Therapy

College of Health Sciences

University of Missouri - Columbia

First point of contact for clinics supported by the Department of Physical Therapy. This position will be a scheduler for the Physical Therapy department. This position is front line staff andduties include, customer service, scheduling patients, arrivingpatients, arranging return visits, building schedules, updating patient information, confirming insurance, ordering charts, new patient chart prep, posting payments, working with patients,families and/or staff in handling and resolving problems that mayoccur during the course of a visit.

Additionally, this position will assist department faculty on various projects/task in supportof their teaching and research duties.

• Scheduling and registration of patients and handling day to day operations for multiple clinics with each clinic having its own process and following separate policies and procedures. Answering phones and providing customer service for multiple clinicssimultaneously.
• Oversee clinic documentation in billable clinic such aspre-certification, prior authorization, Medicare tracking, plans ofcare, referrals, accurately manage copay collections, prepare accurate billing, effectively utilize computer applications such as Cerner, etc.
• Oversee clinic documentation in Pro Bono clinic, such asreferrals, patient registration, managing arrivals, medical record requests, effectively utilize computer applications including building and maintaining access database.
• Create and maintain waiting list for clinics. Prepare correspondence to send to physicians regarding the status of their patients in regards to our waiting list.
• Conduct department surveys, data collection, and data entry forclinic and research activities. This could include activities suchas distributing and compiling results from PhysZOU clinical instructor feedback surveys, critical thinking research data collection, entry and de-identification, and data entry from other research data collection forms.
• Maintain calendar for clinic space working with teachingfaculty, research faculty and therapists to reserve space andensure that it does not get double booked for labs, research projects and patients.
• Problem solve space issues and help find other solutions when multiple groups need to use gym space.
• Help plan, coordinate, and execute special events and projects;serve as a liaison to the central staff.
• Other duties as assigned.

Monday – Friday

8:00am - 5:00pm

Shift may vary depending on clinic needs/hours and will be agreedupon based on discussion between employee and supervisor.

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Experience in health care and medical terminology is preferred.

Salary Range: $17.40 - $30.30 per hour

Grade: GGS 007

University

Title:

Business Support Specialist II

Internal applicants can determine their current grade and university title by accessing the Job Information page through the Additional Employee Info tile in myHR.

Employment visa sponsorship is not available for this position.

At the Mizzou College of Health Sciences (Use the "Apply for this Job" box below). , we workevery day to improve the health and well-being of individuals and communities.

As the home of the most popular major on campus, we teach Mizzoustudents who care about health and are dedicated to serving  addition to learning in the classroom, our students spend morethan 80,150 hours helping patients every year.

Our faculty are driven to solve real-world problems. They lead theway by conducting research that has power and purpose. Fromexpanding the use of technology in health care to improving mental health and learning in schools, we are discovering ways to makelife better for everyone.

Through clinics and community outreach programs, we provide vital services to members of our community and training for our students.

We are proud to serve Missourians today while preparing the workforce of tomorrow.

Columbia offers small-town friendliness with big city features anda high quality of life for people of all ages and interests.

Founded on education and known as an ideal college town, itslocation also makes it an attractive spot for businesses…